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Date: 25 May 2005 20:17:48 GMT From: Dave Hinz <DaveHinznospamcop.net> Subject: Re: Saab Recall on early 9-5 lubrication problems
On Wed, 25 May 2005 20:57:48 +0100, Pooh Bear <rabbitsfriendsandrelationsnospamail.com> wrote: > Malt_Hound wrote: > >> Pooh Bear wrote: >> > Bill Jackson wrote: >> > >> > >> >>My SAAB dealer refused when I initially got the car. It had 65K on it and I >> >>wanted to know if the 60K major was done. They wouldn't tell me so I went >> >>ahead and did it. >> > >> > >> > I can see that'll work wonders for customer satisfaction ! I thought the USA was >> > supposed to be good on that kind of stuff ? >> >> I'm guessing he didn't buy the car from the dealer. > > Doesn't the dealer want to encourage new trade ? Dealers don't make their money on the sales floor, they make it on the shop floor. A car, you sell to someone once every several to many years. A good service customer gives you money regularly.
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