Date: Wed, 20 Jul 2005 15:08:57 -0500
From: Shane Almeida <almeida.spam.is.evilnospam.is.evil.mindless.com>
Subject: Re: Photos Posted - 2003 (USA) 9-3 SS Linear MP3 Player (AUX in)


On 20 Jul 2005 17:04:17 GMT, Dave Hinz wrote: > I find it amusing that people call something that they are free to > choose not to do, a rip-off. It's a colloquial expression that means something isn't worth the price. The fact that I can choose not to do it doesn't change anything. Bottled water is a rip-off. Food and drinks at the movie theater are rip-offs. I don't buy them, but they are still over-priced. > Don't want to pay 40 bucks (40 bucks, > FFS!) for a button to be reprogrammed on your radio or whatever? Great, > don't. But likewise, don't expect them to just do it for free just > because you want it or something. They're running a business, not a > hobby. I paid thirty-something thousand dollars on a car. Beyond the car and the scheduled maintenance, they don't owe me anything. However, if they're intelligent business people, they'll take a couple minutes to program my radio for free. If I drive in and just ask for it, maybe not, because demanding customers are a pain. But if I ask nicely while buying a bunch of oil filters, for example, it'd be in their best interest to at least consider it. I love my Saab. Next time I buy a new car, Saab will be at the top of my list of brands to consider. Depending on how I'm treated between new car purchases, I may or may not return to the same dealer. The cost of losing a new car customer is far greater than the cost to keep an existing customer happy. The cost of recruiting a new customer to replace me is also very high. If they don't want to put in the effort, that's fine with me because there are other dealers I can go to. Don't get me wrong though, I wouldn't leave the dealer just because I didn't get the radio programmed for free. >> Without the Saab training and experience I may still be struggling today. >> $40! get some perspective here! > > Exactly. It's not like I claimed $40 was going to send me into a state of poverty. The service they are offering is not worth that much though. They charge it because people have no choice if they want computer work like that done. Actually, they charge it because most people don't have a choice if they want any work done on their car. That's why they charge $300-500 to install a trailer hitch when it takes an unskilled person just over half an hour to do it. I'd pay to have the aux-in enabled though. I'd act surprised ("40 bucks!? For that!?") and grumble a bit, but I'd pay it.

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