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Date: Wed, 9 Aug 2006 22:01:49 +0100
From: "DervMan" <thedervmannospaml.com>
Subject: Re: JD Power:  Saab 2nd to last in quality


"Dave Hinz" <DaveHinznospaml.com> wrote in message news:4juutfF9t4u0U1nospamvidual.net... > On Wed, 9 Aug 2006 16:17:00 -0400, Tex <texnospamm101.org> wrote: >> "Fred W" <Malt_Houndnospamm-me-not*yahoo.com> wrote in message >> news:YdqdnTLCYZcUoUfZnZ2dnUVZ_rWdnZ2dnospamphia.com... >>> JD Powers surveys are stupid. They have very little to do with actual >>> quality and much more to do with "customers' perceptions". Read about >>> it >>> on their own web page: >>> http://www.jdpower.com/global/content/ratingsguide.asp >> >> It seems like we go through this every time...so I suppose if Saab ended >> up >> at the top of the list (ie, the fewest user reported problems), it would >> still be worthless. > > Yeah, pretty much. Just like consumer reports, far as I'm concerned. A > Saab buyer will complain about things that a POS econobox buyer won't. Wrong. If anything new has any issue, problem or unexplained quirk, the owner complains. If nothing gets done about it, the complaint escalates. This "people of a cheaper car don't expect the same service" argument is touted by those people who want to feel slightly smug in that they bought a dearer vehicle. It just doesn't hold the water you'd like to think. Of my three last cars, one was the cheapest in the range (heh the highest specification model in the line up), one was a middle / lower specification and the 9-3, which is the SE, so I suppose in theory that makes it the highest standard specification of three. All as used buys though. I have had the same expectations of all three. No rattles, always start, always stop. Results compared with expectations? "Swings and roundabouts" as the British like to say. In some respects the Ka far outshines the Accord and the 9-3 and knocked my expectations into a cocked hat. In other ways the Accord was better than my expectations. All three have had the odd rattle, except, the Ka had the least, then the Accord and the 9-3 has something in the glovebox that's annoying me. > Yet the count of issues is all they look at, not the real severity of > them. > >> From what I've seen, other quality reports indicate similar poor quality >> amongst Saab models. It's harder to argue that these reports are >> worthless >> when they, using various other methodologies, report similar poor >> results. > > Expectations vs. execution. You expect the back seat of a POSbox to > rattle, so you don't complain when it does. Absolutely no you don't and yes you do. >> Where does the dealer enter the picture? It's simply a measure of how >> many >> problems end users reports back to the dealer. While no measurement of >> quality will ever be perfect, it sure is a good proxy. > > Again you need to balance severity of issues vs. expectations. Yes, this is a weakness of the project. It's unfortunate. However, by the same token, being satisfied is not disimilar to being pregnant. You are or you aren't. >> As of late, the car has generally been much better after the repeated >> fixes >> at the dealer, the suspension is still a frequent source squeaks and >> squeals. The front struts have already been replaced with brand new ones >> once, but still produce noise. I'm considering just biting the bullet >> and >> swapping on the Konis with the H&R springs. The interior is filled with >> little squeaks and rattles, a further sign of poor design quality. > > But again, things that a Saab owner will report, and which a, say, Kia > owner, will not. I disagree. Completely. > Sense of perspective, that's what I'm saying. That > said, I like my c900 more than anything Saab has made since. -- The DervMan www.dervman.com

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