Date: Wed, 9 Aug 2006 16:17:00 -0400 From: "Tex" <texnospamm101.org> Subject: Re: JD Power: Saab 2nd to last in quality
"Fred W" <Malt_Houndnospamm-me-not*yahoo.com> wrote in message news:YdqdnTLCYZcUoUfZnZ2dnUVZ_rWdnZ2dnospamphia.com... > JD Powers surveys are stupid. They have very little to do with actual > quality and much more to do with "customers' perceptions". Read about it > on their own web page: > http://www.jdpower.com/global/content/ratingsguide.asp It seems like we go through this every time...so I suppose if Saab ended up at the top of the list (ie, the fewest user reported problems), it would still be worthless. From what I've seen, other quality reports indicate similar poor quality amongst Saab models. It's harder to argue that these reports are worthless when they, using various other methodologies, report similar poor results. > I would say that what the results really mean is that the SAAB dealer > network (in the US at least) is in trouble. They can't make their buyers > happy... Where does the dealer enter the picture? It's simply a measure of how many problems end users reports back to the dealer. While no measurement of quality will ever be perfect, it sure is a good proxy. While I love my Saab (and 04 aero 93ss), it surely has not been because of its outstanding quality. I had to bring it back to the dealer several times to fix numerous issues with the car (actually I've been very happy with my dealer...they've bent over backwards to help with the problems). As of late, the car has generally been much better after the repeated fixes at the dealer, the suspension is still a frequent source squeaks and squeals. The front struts have already been replaced with brand new ones once, but still produce noise. I'm considering just biting the bullet and swapping on the Konis with the H&R springs. The interior is filled with little squeaks and rattles, a further sign of poor design quality. - tex
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