Date: Wed, 16 May 2007 17:15:05 GMT From: "Craig" <CBobchinnospamkinsbcglobal.net> Subject: Re: Saab Lost a Loyal Customer
Actually it is not the dealership, but the Saab Factory rep. The dealer knows me very well, and in years past would've had no problem covering this, but the service manager told me that if he did try and do this under warranty, the factory rep/reg. mgr. would kick it back. -- Remove My_Skin to E-mail me. Fred W wrote: > still me wrote: > > On 15 May 2007 05:31:06 -0700, "akushnernospamlaw.com" > ><akushnernospamlaw.com> wrote: > > > > > > > It > > > is possible that I just got a lemon but I would drive the car for > > > some time before making the decision. > > > > > > Yes, like Saab, I would check some quality data closely. Volvo has > > had their share of not-so-great cars in recent years. Sadly, > > "Customer service" is a thing of the past in most businesses. > > "Bigger is better and that means we can ignore you" seems to be the > > universal motto. > > I think you have hit the nail squarely on the head. It isn't that > the clutch burned up after 7k miles. There will always be > manufacturing defects that occur in any product line. Also, you > don't hear lots of stories like this (and I'm sure you would if it > was widespread) so it's not really a design issue. > > The real problem is that the lousy dealership will not work with this > guy to make it right.