Date: Tue, 15 May 2007 14:04:22 -0400
From: Fred W <malt_houndnospamo.com>
Subject: Re: Saab Lost a Loyal Customer


still me wrote: > On 15 May 2007 05:31:06 -0700, "akushnernospamlaw.com" > <akushnernospamlaw.com> wrote: > > >>It >>is possible that I just got a lemon but I would drive the car for some >>time before making the decision. > > > Yes, like Saab, I would check some quality data closely. Volvo has had > their share of not-so-great cars in recent years. > > Sadly, "Customer service" is a thing of the past in most businesses. > "Bigger is better and that means we can ignore you" seems to be the > universal motto. > > I think you have hit the nail squarely on the head. It isn't that the clutch burned up after 7k miles. There will always be manufacturing defects that occur in any product line. Also, you don't hear lots of stories like this (and I'm sure you would if it was widespread) so it's not really a design issue. The real problem is that the lousy dealership will not work with this guy to make it right. -- -Fred W

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