The banner above is an advertisment - if it asks you to download software, please ignore.
Site News - 12/5 Saab Photo of the Year Entries Due by 12/31
Date: Fri, 15 Jun 2007 13:02:16 -0700
From: larrylikesthecircusnospamo.com
Subject: Re: Watch out for CARMAX


On Jun 15, 6:26 am, "Stephen Horrillo" <advan...nospamVETHIScomcast.net> wrote: > The following is from a complaint I just register with the BBB. If you've > had similar problems please contact me... > I purchased a Jaguar XKR from CARMAX's Davie Store on 5/19/07. At which time > I noticed several problems with the car that needed to be fixed. I reported > the issues and left the car with them for repair. When I picked up the car I > noticed that most of my issues were not addressed. While waiting for parts > to arrive for the second round of repairs, I took the car home for a few > days. I found numerous other repair issues. I found 12 warrantee issues. > When I brought the car back I gave the Service Manager, Sammy Warnamally a > printed list, and copies of CARMAX's certification form showing why these > items were covered. I brought my car in on 6/1/07. When I got my car back 14 > DAYS later discovered 1) stereo wasn't fixed, 2) second set of keys and > valet key were not in yet, 3) convertible cover was not ordered, 4) trim > around the door handle wasn't addressed 5) visor wasn't replaced "because > Jaguar sent them the wrong part." 6) now the rear view mirror is loose as if > the car suffered a heavy impact or was driven a long distance down a dirt > road. Caked on white mud is on the inside door panels. For 2 weeks I have > been strung along by the service manager. When I asked to pick up my car > until the parts arrived, I was repeatedly told the seats were taken apart > and awaiting a headrest motor from Jaguar so I could not pick it up. Jaguar > Parts Department told me their delivery takes a week at most and parts can > be overnighted for a nominal cost of $6 per item. I was lied to that my car > was ready except for the headrest motors. I was also lied to about the extra > set of keys being there. Despite involvement of Operations Manager Adam > Warner and General Manager Theresa, my vehicle is still not fixed. I have > lost many hours work, suffered grief, and have had to pay $606 payment for a > car I was only able to drive a few days. I am releasing this to the Media, > posting my story on Internet consumer protection websites, forums and > newsgroups to get together a class action lawsuit. I am registering a > complaint with the Attorney General's Office and State Attorney's Office, as > I suspect foul play. > As it is impossible to trust CARMAX, I want all further repairs to be done > at Alpine Jaguar. I want Jaguar to inspect the car for accident/abuse > damage. Compensation for my monthly payment to Capital One for $606. My lost > time and wages estimated at 6 hours at $150 an hour. Grief and punitive > damages will be addressed in another arena. > > Stephen Horrillo advancitREMOVET...nospamast.net > > -- > Posted via a free Usenet account fromhttp://www.teranews.com Dear Mr. Horrillo, Why did you buy a car that so obviously needed repairs? Thanks, Larry

Return to Main Index
StateOfNine.com
Swedish Dynamics
SaabClub.com
Jak Stoll Performance
Button Ad Available

The content on this site may not be republished without permission. Copyright © 1988-2022 - The Saab Network - saabnet.com.
For usage guidelines, see the Mission & Privacy Notice.
[Contact | Site Map | Saabnet.com on Facebook | Saabnet.com on Twitter | Shop Amazon via TSN | Site Donations]