Site News - 1/3 Member of the Year: DougM
Date: Fri, 15 Jun 2007 13:02:16 -0700
Subject: Re: Watch out for CARMAX

On Jun 15, 6:26 am, "Stephen Horrillo" <> wrote: > The following is from a complaint I just register with the BBB. If you've > had similar problems please contact me... > I purchased a Jaguar XKR from CARMAX's Davie Store on 5/19/07. At which time > I noticed several problems with the car that needed to be fixed. I reported > the issues and left the car with them for repair. When I picked up the car I > noticed that most of my issues were not addressed. While waiting for parts > to arrive for the second round of repairs, I took the car home for a few > days. I found numerous other repair issues. I found 12 warrantee issues. > When I brought the car back I gave the Service Manager, Sammy Warnamally a > printed list, and copies of CARMAX's certification form showing why these > items were covered. I brought my car in on 6/1/07. When I got my car back 14 > DAYS later discovered 1) stereo wasn't fixed, 2) second set of keys and > valet key were not in yet, 3) convertible cover was not ordered, 4) trim > around the door handle wasn't addressed 5) visor wasn't replaced "because > Jaguar sent them the wrong part." 6) now the rear view mirror is loose as if > the car suffered a heavy impact or was driven a long distance down a dirt > road. Caked on white mud is on the inside door panels. For 2 weeks I have > been strung along by the service manager. When I asked to pick up my car > until the parts arrived, I was repeatedly told the seats were taken apart > and awaiting a headrest motor from Jaguar so I could not pick it up. Jaguar > Parts Department told me their delivery takes a week at most and parts can > be overnighted for a nominal cost of $6 per item. I was lied to that my car > was ready except for the headrest motors. I was also lied to about the extra > set of keys being there. Despite involvement of Operations Manager Adam > Warner and General Manager Theresa, my vehicle is still not fixed. I have > lost many hours work, suffered grief, and have had to pay $606 payment for a > car I was only able to drive a few days. I am releasing this to the Media, > posting my story on Internet consumer protection websites, forums and > newsgroups to get together a class action lawsuit. I am registering a > complaint with the Attorney General's Office and State Attorney's Office, as > I suspect foul play. > As it is impossible to trust CARMAX, I want all further repairs to be done > at Alpine Jaguar. I want Jaguar to inspect the car for accident/abuse > damage. Compensation for my monthly payment to Capital One for $606. My lost > time and wages estimated at 6 hours at $150 an hour. Grief and punitive > damages will be addressed in another arena. > > Stephen Horrillo > > -- > Posted via a free Usenet account from Dear Mr. Horrillo, Why did you buy a car that so obviously needed repairs? Thanks, Larry

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