Site News - 1/3 Member of the Year: DougM
Date: Fri, 15 Jun 2007 10:26:41 GMT
From: "Stephen Horrillo" <>
Subject: Watch out for CARMAX

The following is from a complaint I just register with the BBB. If you've had similar problems please contact me... I purchased a Jaguar XKR from CARMAX's Davie Store on 5/19/07. At which time I noticed several problems with the car that needed to be fixed. I reported the issues and left the car with them for repair. When I picked up the car I noticed that most of my issues were not addressed. While waiting for parts to arrive for the second round of repairs, I took the car home for a few days. I found numerous other repair issues. I found 12 warrantee issues. When I brought the car back I gave the Service Manager, Sammy Warnamally a printed list, and copies of CARMAX's certification form showing why these items were covered. I brought my car in on 6/1/07. When I got my car back 14 DAYS later discovered 1) stereo wasn't fixed, 2) second set of keys and valet key were not in yet, 3) convertible cover was not ordered, 4) trim around the door handle wasn't addressed 5) visor wasn't replaced "because Jaguar sent them the wrong part." 6) now the rear view mirror is loose as if the car suffered a heavy impact or was driven a long distance down a dirt road. Caked on white mud is on the inside door panels. For 2 weeks I have been strung along by the service manager. When I asked to pick up my car until the parts arrived, I was repeatedly told the seats were taken apart and awaiting a headrest motor from Jaguar so I could not pick it up. Jaguar Parts Department told me their delivery takes a week at most and parts can be overnighted for a nominal cost of $6 per item. I was lied to that my car was ready except for the headrest motors. I was also lied to about the extra set of keys being there. Despite involvement of Operations Manager Adam Warner and General Manager Theresa, my vehicle is still not fixed. I have lost many hours work, suffered grief, and have had to pay $606 payment for a car I was only able to drive a few days. I am releasing this to the Media, posting my story on Internet consumer protection websites, forums and newsgroups to get together a class action lawsuit. I am registering a complaint with the Attorney General's Office and State Attorney's Office, as I suspect foul play. As it is impossible to trust CARMAX, I want all further repairs to be done at Alpine Jaguar. I want Jaguar to inspect the car for accident/abuse damage. Compensation for my monthly payment to Capital One for $606. My lost time and wages estimated at 6 hours at $150 an hour. Grief and punitive damages will be addressed in another arena. Stephen Horrillo -- Posted via a free Usenet account from

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