Uptown Imports (Verified 2019) 2904 Harriet Ave. So. Minneapolis 612-822-6490 Web: www.uptownimports.com I have been compelled to write this letter which I am certainly not accustomed to, until now! After suffering through multiple major repairs on my 2001 Saab 9-5 at other "Repair Shops", I was forced into searching for a professional, reputable repair facility. I spoke to friends, family and even went so far as to ask a technician at Morries Saab if he had any suggestions as to where I might find someone that did high quality work for a reasonable price? When the Saab technician pulled me aside and said that "Uptown Imports will take care of you", I made the call. In January of this year my 17 year old daughter was driving my Saab (I'm sure with kid gloves) down 394 at an undetermined speed when the engine was blown. I live west of the metro, so I had a shop in Mayer, MN locate a used motor with 35K miles and they installed it for a total of $6200. Shortly after the 30day warranty expired it began to leak oil. The leak worsened and I returned to the scene of the crime. I was told I shouldn't have bought a used engine. Not quite the answer I was looking for. My search mentioned earlier began. I was greeted on the phone by Steve and treated more professionally than I am at my doctor's office. He thoroughly explained what they would do to diagnose the problem and said they would contact me as soon as they knew what the best plan of attack would be. He followed through exactly as stated and I was given a quote over the phone which they stood by. In each and every instance John and Steve have done exemplary work on my Saab and I have nothing but praise for Uptown Imports! I have been in sales for over twenty years and consider myself to be driven to exceed all of my customer's expectations; it is for this reason that I also have very high expectations when it comes to receiving service of any type. Uptown Imports has exceeded those very high expectations on every visit regardless of the complexity, and it is for this reason that I am writing this letter of praise and my highest recommendation! Submitted by Chuck C. Hey these guys are great I have been bringing my SAAB to them for about four years now and they have always treated me great me being a woman and all (gotta check out the bathroom it's great!). They tell me what's wrong with my car (when I pick it up they even show me my old parts!)teach me how things work and never belittle me because I am a woman. They have the SAAB factory scan tool I think it's called a Tech2 from what they have said not many shops have this tool in the Twin Cities. The other thing that is great is the Car Care Club Card it has all kinds of great offers and saves me gobs of money on my repairs and maintenance! If you are looking for a shop that is helpful and knows what they are doing when it comes to SAAB's you'll be happy you chose them I know I am! Oh by the way they were just voted best auto repair shop in Minneapolis and St. Paul by Citysearch.com! Submitted by A. M.
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