1999-2009 [Subscribe to Daily Digest] |
[Profile/Gallery]
, Thu, 15 Nov 2007 10:57:30
Members do not see ads below this line. - Help Keep This Site Online - Signup
Swedecar, I had a business meeting this AM 15 minutes from the dealer, I didn't expect the car to start after the meeting - it did so I drove to the dealer, got the service mgr to agree that if it did not start after 10 minutes they would have a tech on it. 10 minutes later no start condition, tech sees a code while cranking on his scanner, then pulls the CPS leads and gets an out of spec reading. Less than 5 minutes later he tries it, it starts so he was able to drive it into the service bay to change the CPS. this car only had 38k miles on it, 2 months of warranty left.
Not really upset with the dealer, they claim they have to follow Saab's/GMs guidelines on the warranty replacement, but a car not starting due to a failing CPS is a royal pain, and every symptom indicated a bad CPS. A call to Saab USA is of no help whatsoever. it's my 2nd poor experience with warranty support, while visiting buffalo NY 2 years ago the TB crapped out, the dealer who had the part said it would be 3 days before they could look at the car, the other dealer said they did not have the part, I called Saab and they could neither force the dealer with the part to look at my car sooner than 3 days, nor could they get the one dealer to sell the part to the other. Then I get a call from the dealer who claims they found a TB, it was being held for another customer. Car goes into the shop, dealer calls and said they did not have a newer style throttle body that would work on my car, this after taking my TB off the car. I called Saab USA and screamed at them unitl they agreed to overnight the correct part.
I just expect better warranty service, and hold Saab USA responsible for not making it an easier process to get a car fixed under warranty. A customer's past experiences usually temper his decisions when it comes time for his next auto purchase. The Saab USA customer assistance line it little more than a "sorry you are experiencing troubles", gatekeepers with zero decision making authority that support an inflexible warranty process.
posted by 71.237.100...
, Wed, 14 Nov 2007 19:44:37, Thu, 15 Nov 2007 10:57:30
, Wed, 14 Nov 2007 18:06:10, Wed, 14 Nov 2007 20:34:16
No Site Registration is Required to Post - Site Membership is optional (Member Features List), but helps to keep the site online
for all Saabers. If the site helps you, please consider helping the site by becoming a member.
 |
 |
 |
 |
 |
