Re: Jaytan Industries, TB issue - Saab 9-5 Bulletin Board - Saabnet.com
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Re: Jaytan Industries, TB issue
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Posted by Dissatisfied [Email] (more from Dissatisfied) on Fri, 16 Sep 2011 18:23:29 Share Post by Email
In Reply to: Jaytan Industries, TB issue, CY, Tue, 28 Aug 2007 16:16:10
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On 9/1/09 I purchased throttle body for $369.99 with a 2 year warranty. Couple of months later it went bad, and in May 2010 I shipped it to them, and allegedly fixed it, and shipped it back. The throttle body stopped working again. Numerous mechanics have diagnosed the car and informed me the throttle body needs to be replaced. On August 10, 2011, I contacted Jaytan to request a new throttle body, pursuant to the warranty. They told me they did not have any in stock, and would have to search for one. FIVE WEEKS later they are still telling me the same thing. I have called them at least a dozen times to follow up; they always say they will call me back the following day, but never do. Meanwhile, I have been forced to drive my car in "limp mode" where it does not go over 45 mph unless I am going down hill. At a certain point, if company cannot replace an item covered by the warranty, they should refund your money. I have asked for a refund, or money towards the purchase of a new throttle body, and they have refused my request. It is unacceptable for a company that specializes in throttle bodies to claim they are unable to locate a throttle body. They should have a reasonable amount of time to locate a replacement, but five weeks is unacceptable. Additionally, they are no longer returning my phone calls or calling me as promised.

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