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Lessons for Saab
Posted by jima (more from jima) on Mon, 8 Jul 2002 12:04:49
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Last week, I had such a terrific experience from my dealer that I figured I'd pass it on in hopes that Saab USA notices and requires the same for others in its fleet.
On Sunday, I started my 2001, 9-5 and was met with the dreaded cloud of white smoke. Called first thing Monday, got an appointment for Tuesday and a replacement turbo by 3 that afternoon. No quibbling, just great service for an obvious problems. My sympathies to those who have to fight for similar treatment.
Take note Saab and duplicate Hunt Valley Saab of Maryland all across the nation.
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