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Responce from SaabUSA Posted by JustinHiFi [Email]  (#829) [Profile/Gallery]
(more from JustinHiFi) on Wed, 16 May 2001 20:19:55
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As promised, here's what Saab had to say... Hey Mike, look at the previous post, I disagree with you!
JustinHiFi
_____
Dear Justin,
Thank you for contacting Saab!
Thank you for informing us about your experience with Saab of
Vero
Beach. We apologize for the inconvenience that you endured.
As the manufacturer of you vehicle, we at Saab do not
participate in the
daily operation of the dealerships. However, we are in a
position to
coach and counsel them concerning their business practices. We
continually work in partnership with Saab dealers to assist them
in
reaching our mutual goal of complete customer satisfaction.
With this
goal in mind, we have noted your comments regarding the
performance of
your dealer and have passed them on to the Saab Dealer Network
Development Department.
In order to reach a satisfactory resolution, however, we urge
you to
share you concerns directly with the management of your Saab
Dealership.
They care about their customers and welcome the opportunity to
address
their customer's concerns.
If you have any future questions or concerns, please feel free
to
contact our Saab Customer Assistance Center at 800.955.9007
Monday
through Friday 8:00 a.m. and 8:00 p.m., Eastern Time. Our
customer
assistance center representatives will be more than happy to
assist you.
Your complete satisfaction with our products and services is a
top
priority for us at Saab.
Once again, we are sorry and we hope to have a chance to better
serve
you.
Sincerely,
Saab Internet Team
For Further Assistance call
Customer Assistance Center
1-800-955-9007
Original Message Follows:
------------------------
First name: Justin
Email: JustinHiFi@Hotmail.com
VIN:
Comment: Hello,
I'm the proud owner of a 1991 Saab 900S. It is a 5-speed and has
108,000
miles on it.
Recently, I took it to my closest Saab Dealer which is in Vero
Beach,FL
about a 45 minutes drive. I had an appointment setup to have the
SRS
light reset. I stated that I thought the cause was that I had
pulled
fuse #7 accidently. I was quoted $60 on the phone. After
resetting the
computer and turning the car back on, the light began to blink
again!
They read the code and then found that the driver's side SRS
sensor had
too much resistance and needed to be cleaned. Well, there is
where it
went wrong. After looking for over 45 minutes, they could not
locate
their tamperproof TORX screwdrivers, to remove the sensor. They
stated
that one of their mechanics that usually do the work on the
C900's is
gone on vacation, and he is the one who knows where the
screwdrivers
are. The dealer then proceeded to charge me $30 for the visit,
and would
charge me the remaining $30 upon the second visit.
Rather than showing my anger, knowing that it would probably not
do
much. That is the primary reason I am contacting you. First, I
think
that the dealer SHOULD have a least one EXTRA set of
screwdrivers, or at
least know where they are located!! Especially since I told them
beforehand that the SRS system needed service. Second, I felt
VERY
unsure about paying $30 for the work that they performed, seeing
that
they accomplished NOTHING!
Now on May22nd, at 10:30am I must drive back down there from
Melboure,
where I live, and deal with these guys again.
This was my first experience with a Saab dealer, and I sure hope
it will
be the second to last!! After reviewing your extensive warrenty
information you offer to new car buyers, I'm not convinced that,
even if
I purchased a new Saab later in the future, which is VERY
possible, that
I would have my dealer service it! You never know when they may
have
forgotten where the 13mm socket wrench is to change the oil!!
Please contact me, if needed, about further questions regarding
my
experience.
Sincerely,
Justin Duthie
1414 S. Riverside Dr.
Indialantic, FL 32903-3555
_______________________________________ JustinHiFi Strictly Saab Inc. Melbourne, FL Current: -1991 900 S-PG MT -2001 9-5 Wagon AT -2006 9-3 SS AT Past: -1964 96 2-Smoke MT -1967 96 v4 MT -1983 900 Turbo MT -1985 900 SPG MT -1988 9000 Turbo Black MT -1988 9000 Turbo White AT -1990 900 SPG Red MT -1990 900 SPG Black MT -1991 9000 Turbo MT -1991 900 SPG Red MT -1992 9000 Griffin AT -2000 9-5 Aero Sedan MT -2001 9-5 Aero Wagon MT -2008 9-3 2.0T Sedan AT
, Wed, 16 May 2001 20:19:55 <-- Viewing This Message
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