My Sat Nav fix story...lil long - Saabnet.com Bulletin Board
Had a great experience with United Radio getting my Sat Nav fixed. I had to get a new motherboard, which has new and more reliable chips. I would not hesitate getting a car fixed with a wonky Sat Nav. The fix cost about $600 to United and $600 to my dealer (which should have not been anywhere close to that). I tried to get United to make me an entirely new unit for $750, but my dealer could not "marry it" to my car, each blamed the other, I no idea who is right.
If I had it to do again, I would drive my car to Syracuse (800 miles), get a local Saab mechanic to pull the head unit, drive it over to United Radio, hand it to them, go on a local brewery tour, in 24 hours they should have it ready, drive back to the Saab mechanic and be done with it. I about pulled my hair out worrying that somehow the head would be lost, or bricked, or whatever else my imagination could come up with.
The car is entirely more enjoyable to drive, and I have a new found confidence in United Radio that makes me very happy to do business with them again if my unit needs work. Hope this helps someone out there suffering with a bad Sat Nav.
I started the process with United Radio by just emailing them my car information and symptoms, and I got an email back about a week later. If you wanted something faster, get their phone number on their website. You will probably talk with Harry, as he is in charge of the team doing the work. You might want to see if he has already worked with a mechanic in your area, not sure if he can do that, just a thought.
My sat nav symptoms were:
Time Incorrect by 6 hours
Sat Nav default location Washington, DC
Some Sat Nav functions disabled
Radio pre-sets blanked out
Radio resets to some low station when starting car
HDD random play never stays checked
Unit might restart twice upon starting the car
Have to click OK on Sat Nav warning every startup
posted by 65.184.24...
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