Re: You know it occurs to me . . . - Saab NG900 & OG9-3 Bulletin Board - Saabnet.com
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Re: You know it occurs to me . . .
Posted by JohnC (more from JohnC) on Wed, 17 Apr 2002 18:59:24
In Reply to: You know it occurs to me . . ., jc, Wed, 17 Apr 2002 09:26:20
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Yup, you need to be VERY enthusiastic about a product [masochistic?] to put up with dreadful customer service & support. At the end of the day you spend a lot more time as someone who HAS bought something than someone who is in the process of buying it.
On a slightly off-subject tack, I had this sort of experience with Hi-Fi gear, switching ['scuse pun] from Onkyo to Denon solely on the [Australian] importers attitude to customer service. They [Onkyo] were unprepared to import certain Hi-Fi separates componants to match a hefty amplifier I had bought a little time before - and the stuff was still in the catalogue - reason: not enough people wanted to buy the stuff. It would have been easy to lift one in Japan and add it to a freight consignment. Denon on the other hand were more than helpful, so there's a 3-to-1 product split in the collection... all down to customer service.
posted by 203.94.14...
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