Praise For Service - Saab NG900 & OG9-3 Bulletin Board - Saabnet.com
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Praise For Service
Posted by Michael Stack [Email] (more from Michael Stack) on Tue, 22 Nov 2005 09:09:36
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The Saab Exchange in Morton Grove IL. Really took care of me. I was headed back from my Grandfather's funeral, when my waterpump seized in morning rush hour traffic in Chicago. I was able to pull it off the road and call in for a tow and service (this was on a Friday). They not only had the part in stock but were able to do it same day so that I was able to complete my journey back to Ohio twelve hours later than anticipated. I could have been left stranded for an entire weekend very easily. I do my own work as I am not the "typical demographic" 100k+ income Saab owner. Unfortunately I was with my family and without my tools.Sometimes you just have to bite the bullet.Considering the bear of a job it is and their labor rate ($125/hr.!) The repair was very reasonable and they gave me a fair price with a competent tech who knew his stuff! I still can't get over the fact that they got me in uncheduled and repaired same day. I've forgotten his name unfortunately (the tech), he was honest and straight-forward Amazing that there are still guys like this around at service facilities. These guys deserve your business,real Saab people. I will be back.
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