Re: Use Norton online scan - Saab General Bulletin Board - Saabnet.com
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Re: Use Norton online scan
Posted by Razl (more from Razl) on Thu, 19 Feb 2004 06:57:31
In Reply to: Getting rid of a virus that deletes anti-virus software, Bob M, Thu, 19 Feb 2004 06:12:55
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This happens a lot with the newest type of threats (hackers are getting smarter too), but the solution is pretty easy, but can involve multiple steps.
Norton's CD is bootable but is limited to the virus definitions at the time the CD was created. The best thing to do is go to Norton.com and use the free online scan tool. It will detect the virus(es) and give you the appropriate steps to remove it. Usually this involves downloading an applet that is designed to remove that specific virus. When your friend’s computer is "germ free", you can reinstall NAV.
I've had to help about 5 people this year alone because their virus definitions were not up to date. I suggest you let Norton check for update automatically
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