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One word: Leverage
Posted by Bret (more from Bret) on Thu, 14 Oct 2004 06:21:43
In Reply to: Update on Stolen Plate Frame... lack thereof, Scott Paterson [Profile/Gallery]
, Wed, 13 Oct 2004 20:44:29
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Since dealers and their mgmt live and die by CSI surveys, I'd say you have some major leverage with the service manager. Dinging him on the survey will certainly get his attention. Maybe a personal visit with surveys in hand would be appropriate, just to show you're serious about the plate frame game (PlateGate?) he's playing.
$1 says its the service manager who is directing his staff to install their frames and toss removed ones. A bad survey could negatively skew his bonus plan and burn him right where it counts - a good message delivered and lesson learned.
posted by 64.238.98...
Posts in this Thread:
- Update on Stolen Plate Frame... lack thereof, Scott Paterson , Wed, 13 Oct 2004 20:44:29
- Thanks Leon! Chucking his BB Frame..., Scott Paterson , Thu, 14 Oct 2004 16:55:53
- Okay Okay, I called them back again..., Scott Paterson , Thu, 14 Oct 2004 09:46:41
- You have a right to be very angry, Saabpilot , Thu, 14 Oct 2004 08:02:33
- One word: Leverage, Bret, Thu, 14 Oct 2004 06:21:43 <-- Viewing This Message
- They owe you a frame, ckpaden, Wed, 13 Oct 2004 21:41:49
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