It's important to do this stuff - Saab General Bulletin Board - Saabnet.com
The banner above is an advertisment - if it asks you to download software, please ignore.
Site News -
[General |
Members |
C900 |
9000 |
NG900 & OG93 |
93 |
95 |
NG95 |
99 |
Sonett |
Vintage Models |
Clubs |
Other Cars |
FAQs |
Gifts |
Member Photo Galleries |
Member Directory |
Classifieds |
Manuals |
*Buddy Registry |
*Mileage Registry |
Polls |
What's New |
Raffle |
Photo of the Month |
Sponsors]
[Main General Bulletin Board | BBFAQ |
Prev by Date | Next by Date | Post Followup ]
Member Login / Signup - Members see fewer ads. - Latest Member Gallery Photos
It's important to do this stuff
Posted by Noel [Email] (more from Noel) on Thu, 5 Mar 2009 08:22:02
In Reply to: I completely agree., CWilson, Thu, 5 Mar 2009 07:18:23
Members do not see ads below this line. - Help Keep This Site Online - Signup
Companies take customers for granted. I suspect the main reason Town Fair had your wheels fixed is because they figured they'd lose if you took them to court with all your pictures, and would wind up paying (possibly treble) damages. So they did the "right thing" to avoid having a judgment go against them. This attitude, as evidenced by the kid BMillar talked with is what's known as contempt for the customer.
That attitude is totally different from one where a business immediately admits wrong doing and makes it right with you. (Yes, your wheels are damaged, we did it, and we'll fix them for you.) This approach is one that is imbued through the organization and makes all employees treat customers appropriately and correctly.
Companies have insurance for this kind of stuff, so it's really no biggie. If I was running the company I'd repair the wheels and give the customer a set of wheels to run their snows on or compensate them for their trouble in some other way. Would it cost money? Yep. Would the customer come back? Very likely.
Will B Millar go back to Town Fair. Probably not in this lifetime.
Posts in this Thread:
- Town Fair Tire Fiasco DONE, B Millar
, Tue, 3 Mar 2009 10:28:50- Just to poke at them..., Noel, Thu, 5 Mar 2009 05:26:40
- Re: Town Fair Tire Fiasco DONE, EGD
, Tue, 3 Mar 2009 14:18:12 - Re: Glad to see your persistance rewarded n/m, paul de k, Tue, 3 Mar 2009 13:05:33
- Congrats!!, TG, Tue, 3 Mar 2009 11:29:11
Members do not see ads below this line. - Help Keep This Site Online - Signup
Post a Followup
No Site Registration is Required to Post - Site Membership is optional (Member Features List), but helps to keep the site online
for all Saabers. If the site helps you, please consider helping the site by becoming a member.
StateOfNine.com
 |
SaabClub.com
 |
Jak Stoll Performance
 |
M Car Covers
 |
Ad Available
 |
Random Saabnet.com Member Gallery Photos (Click Image)
This is a moderated bulletin board - Posting is a privilege, not a right.
Unsolicited commercial postings are not allowed (no spam). Please, no For Sale or Wanted postings, SERIOUSLY.
Classifieds are to be listed in The Saab Network Classifieds pages.
This is a problem solving forum for over 250,000 Saab owners, so expect to see
problems discussed here even though our cars are generally very reliable. This is not an anything goes
type of forum. Saabnet.com has been a moderated forum since 1988. For usage guidelines, see the
Saabnet.com Mission and Purpose Page. Please remember that you are
not anonymous. Site Contact | Site Donations | Other Sites by SP -
Poverty2Prosperity.org | Run Club Menlo Park | ScreenBot
Site Members do not see red text instructions, bottom of the page anchor ads, or box ads.
Click here to see all
the Site Membership Benefits!
, Sat, 7 Mar 2009 02:23:31