Re: Let me also add what this ruse cost the dealer - Saab General Bulletin Board - Saabnet.com
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Re: Let me also add what this ruse cost the dealer
Posted by John Myers (more from John Myers) on Mon, 1 Feb 2010 15:23:55
In Reply to: Let me also add what this ruse cost the dealer, Bill Homer [Profile/Gallery]
, Mon, 1 Feb 2010 15:06:55
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Understood Bill. The reason I posted this story is because I had been bashing customers a bit. I understand why many are dealerphobic. I've seen cars with 4 or 5 open recalls when the second owner brings it in, as the first owner loved the car, but hated the dealer so much he wouldn't even get recalls done. I work very hard to keep every customer who comes through my drive. We were #1 nationally in customer satisfaction 3 out of the last ten years. People like my old colleague make all of look worse than bad.
I met a lot of the best on a GM trip to Aruba a couple years ago. There are a lot of oldtime oldschool dedicated SAAB folks out there, but not enough.
posted by 206.169.5...
Posts in this Thread:
- One from the other side, John Myers, Mon, 1 Feb 2010 10:24:14
- There Are Good Dealers Out There, Rick Z, Tue, 2 Feb 2010 09:22:02
- Are we still doing this?, AaronG, Tue, 2 Feb 2010 08:29:52
- Similar to a "wall job.", Noel, Mon, 1 Feb 2010 14:32:28
- John, maybe you should move these to a blog :-) n/m, Peter_UMA, Mon, 1 Feb 2010 12:31:44
- Utterly disgusting, Boston Baab, Mon, 1 Feb 2010 12:26:07
- One from the same side, Bill Homer , Mon, 1 Feb 2010 11:21:37
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