The issue is the call center - Saab General Bulletin Board - Saabnet.com
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The issue is the call center
Posted by keeton (more from keeton) on Tue, 11 Sep 2001 13:01:15
In Reply to: Re: Another OnStar success story (not!) long but true, 99Hokie, Tue, 11 Sep 2001 08:59:01
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I'm glad your experience with OnStar was good. I pointed out in my original note that the first person I spoke to was great.
I guess my poiint is if you make several calls to OnStar, you will realize that it is staffed by polite but obviously minimum-wage (in attitude if not actual payroll)clerks. The quality of service is _extremely_ variable. If it were a life-threating emergency and one of the yo-yo's took the call, goodness only knows what the outcome would be.
posted by 207.17....
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