The banner above is an advertisment - if it asks you to download software, please ignore.
Site News - 3/26 M Car Covers (by State of Nine) | 12/12 Make Amazon Pay Saabnet!
Date: Fri, 15 Oct 1999 19:40:40 GMT
From: m
Subject: Re: Repost of original 'ECM Rebuilder WARNING'


I tried to call these guys to let them know that I wouldn't be sending any biz their way, and that your experience/post was why, but the number you mentioned in your post (1-888-989-8131) has been disconnected. I guess they were tired of the heat. Mike 87TSi On Fri, 15 Oct 1999 08:13:03 +0100, "Jinxter" <Jinx13nopsamsm.flexnet.co.uk> wrote: >Here's the original post::::::: > >There has been a company advertising their services lately on the auto >newsgroups. They "supposedly" rebuild ECM's. I made the mistake of using >them when I suspected the computer in my car for being the source of a bad >driveability problem. I'll try hard not to bias anyone's view, I'll just >post the >facts. > >Thursday 9/1 I call them and ask what they do. "We put it on equipment that >tells us if everything's sending the right signals and so forth" " If we >find >something wrong, it's $125.00 to fix it and if nothing's wrong, we just send >it back" (this should have been my first clue) > >Friday 9/2 I ship my computer to them. > >Friday 9/10 I get a call from Kathy saying; "Nothing's really wrong with >your computer except 2 leaky capacitors and Joe's cleaning it up and we're >sending it back and you'll have it tomorrow." Saturday came and went and I >shrugged it off as being a screw up on the part of airborne express. > >So Monday 9/13 comes and I'm anxiously awaiting my computer as it's been >almost two weeks that the car's been down and I'm so sure it's coming any >minute. >All of a sudden I get a call from Kathy. " We found the problem with your >computer. There's a wrong part in there. Someone must have put the wrong >part in when they serviced it before. So we're finishing up and sending it >today." First thing, I never have had it worked on and I'm the original >owner. But mostly, they said they were done Friday and I'd have it on >Saturday, WTF? Now Monday comes and they're still working on it? That's when >I press them on what they do. They have a simple schematic and they use a >multimeter to see if things are Ok. That's a long way from finding out if a >computer is sending the wrong signals, especially flaky signals. Trying to >salvage the situation, I ask them if I could buy a copy of the schematic for >my future reference. They say "sure" and that it will be in the box on >Tuesday when I get the unit. > >Tuesday 9/14 No computer. I say again, overnight is never perfect, it'll be >here Wednesday. > >Wednesday 9/15 No computer. > >Thursday 9/16 The computer shows up. Just the computer. No invoice, no info >on how to re-initialize it (They had said they would write it down and throw >it in the box) and no schematics like they said that were ALREADY in the box >when I talked to them Monday. So I e-mail Joe with three questions: > >1. Did you work on my computer >2. Is there a charge >3. Can I buy the schematics from you > >Let me say right here, that I had noticed a pattern by now with these >people. If you call them, they never answer (caller id) and when you hang >up, they return your call almost immediately. If you e-mail them, they >almost always reply within 5 minutes. So the whole day goes by without a >reply to my e-mail and no one would answer the phone. Finally late Thursday >night I e-mail Joe again and give him a little jab in the gut with a few >words and he almost immediately replies. Instead of simply answering those >three questions, he says to call Kathy tomorrow. > >Friday 9/17 I try to call, but no answer-all day. That >night I e-mail Joe again; > > "Hi Joe. I've been trying to get a hold of Kathy. >It looks like a no go. >Besides, why can't we work this out with a simple e-mail? You guys could >either fax, or e-mail me the schematics. Or you could copy them and send >them to me. You could also just simply type out the instructions for >re-initializing it. And if you want payment for that stuff, you could just >let me know. Why can't you just respond to this e-mail and tell me what I >need to know? Why do I specifically have to talk to her? This could be >solved in a matter of minutes rather than dragging it out, day after day. > >Please don't get me wrong, I'll be very appreciative if you can get these >things to me, I'm just feeling a little left in the dark as to what you guys >actually did to my computer, no invoice detailing work, I don't know if any >payment is due or if any work was done. And now with the way this week has >dragged out over such a little bit of information, you have to admit, you'd >feel like you were getting the run-around too. > > >Tim" > >So he e-mails me back; "what are your phone and fax numbers?" > >That's his answer to that big e-mail. He had my numbers, but I sent them to >him anyway. Then I waited Saturday, Sunday and Monday with no response from >them. Then I sent them the following e-mail: > >"I sure hate to keep buggin you guys. Maybe we can just get to the punch and >make this real simple. > >Question #1 Did you do anything to my computer? If so, what? > >Question #2 Is there a charge for any work done? > >Question #3 Is it possible to buy the schematics from you? > >I've waited for Monday to end before bothering you again to see if you would >pick up the ball on your own, but I'm worried that it won't happen without a >little prodding. I'm going to send this e-mail and then wait til the end of >Tuesday and whatever happens tomorrow, good or bad, I'll be posting my >experience on as many auto newsgroups as I can find. I'll be honest, but you >know how I've been treated and only you can decide the outcome of this >transaction, as I have nothing to do with how you run your company. I hope >you can see it from my point of view. I think you would be just as upset as >I am if you were ignored this way. Even if I try to call, you don't answer >the caller ID and if I leave a message you don't return it. It's not just >circumstances, anyone in business would have gotten back to me by now. > > >Tim" > >Joe answers me with; "you're absolutely right. please keep calling >1-888-989-8131" > >I just couldn't believe this was really happening. Really incredible. So I >e-mail him back; "I'll keep trying today, but I'm having such a hard time >trying to figure out >a reason that you can't answer those simple questions via e-mail. This >message could have contained the info I needed, but I'll try Kathy one more >day. > > >Tim" > >9/21 After trying to call for two days, I tried calling them from a >different location. Kathy answered when she saw a number on the caller id >that she wasn't hiding from. She was obviously shaken when she heard it was >me. She quickly gets me off the phone with the oldest lie in the world; "The >info you wanted is already in the mail for you and it should have already >gotten there. If it's not there tomorrow, give me a call". Of course nothing >ever came and now they are totally ignoring me. I e-mailed Joe on 9/24 and >just slammed him, his girlfriend and his company. He then e-mails me back >and asked me if I felt better after venting and then wrote two paragraphs on >how their only sin is that they're busy and that they're pissed at me for >being such a thorn in their side with all the e-mails and phone calls. > >I e-mail him back; >"You've got to know that I don't like venting. But if you would once tell me >the simple answers I'm looking for, your phone wouldn't have been ringing at >all. Now you've told me all of this and still it is too much to ask that my >questions be answered. Of course, I suppose since you can't seem to see the >customer's side of this, I can't expect a straight, civil answer, but I'll >ask one more time. It's sooooooooo simple; > >Question #1 Did you do anything to my computer? If so, what? > >Question #2 Is there a charge for any work done? > >Question #3 Is it possible to buy the schematics from you? If not, where? > > >Thanks > >Tim" > >Three days later he e-mails me this; >"your computer was repaired. the fee is $100.00. we do not have schematics. >probably can get from some aftermarket repair book." > >Well I ask you all that sat through my long ass post. How long would it take >you to stop laughing at his request for payment? > > >The company is Tri-State ECM rebuilders and they are in the area of Valrico >FL. I would strongly recommend not using them, plus they told me that they >supply (don't know if it's true) a chain of parts stores down there called >Discount parts. If there is such a place, I would warn you that they get >their rebuilt computers from these losers. > >Thanks for listening. > >Tim > > > > > > > > >----- Original Message ----- >From: F M <tetabiatenopsamo.com> >Newsgroups: >alt.autos.mitsubishi,alt.autos.nissan,alt.autos.pontiac,alt.autos.porsche,al >t.autos.saab >Sent: Wednesday, October 13, 1999 7:40 AM >Subject: Re: ECM Rebuilder WARNING > > > >

Return to Main Index
StateOfNine.com
SaabClub.com
Jak Stoll Performance
M Car Covers
Ad Available

The content on this site may not be republished without permission. Copyright © 1988-2024 - The Saab Network - saabnet.com.
For usage guidelines, see the Mission & Privacy Notice.
[Contact | Site Map | Saabnet.com on Facebook | Saabnet.com on Twitter | Shop Amazon via TSN | Site Donations]