Date: Sat, 29 Jan 2000 09:57:29 -0500
From: bogartnopsamurytel.net (Lloyd Bogart)
Subject: Re: Need service rec. for Clarion radio


In article <3890B5C6.1BCBnopsamnk.com>, kenwashnopsamnk.com wrote: [snipped]> If you are in the States, send your unit to: Clarion Corporation > 661 W Redondo Beach > Gardena, CA 90247 > Their toll free number is 1-800-645-1171 or (213) 973-1100. > > Include a note describing what is wrong, a check or money order for $80 > and your code and VIN number. The repair and turn around takes about 3 > to 4 weeks. It should come back like new. My Clarion in my 87 9000S was > just like knew, when I got it back. They even replaced the cassette > player mechanism. [snipped Now *there's* an address that brings back memories.... My '89 SPG was purchased used with a broken radio/cassette player and the top sheetmetal plate on the unit was totally missing. A Saab dealer provided those very numbers & address I contacted Clarion, described the problems *completely*, was told to ship the unit to them for repair, all as you describe above. So far so good. 3 weeks (or so) later the radio/cassette was shipped back to me in *exactly* the same condition, untouched, with a note saying Clarion *would* not repair any item that could not be returned to original condition -- it seemed the top metal plate was missing. (I had told them that before sending it.) Arrrgh! SO....? I *borrowed* a metal top plate from a friend with an identical radio, (thanks Paul) attached it to mine and shipped it back to Clarion. (By now, at least 5 weeks had elapsed.) 2-3 weeks more pass, and I have a complete functional radio/cassette unit in my hands. But not mine.... Clarion repair folks decided it would be simpler to send me a replacement *reconditioned* unit. No complaint from me, it worked fine, BUT... I had to call them yet again to get them to return that borrowed metal plate for the *other* radio .... the nice customer service rep at Clarion said it would be no problem, they had a bunch of those, in a scrap bin. Go figure. Anyhow, I'd agree that Frank should go directly to Clarion for his repair or replacement --- just make sure ALL the parts are included ;-) If not, I hope you're not in a rush. Or maybe he could ask for a reconditioned replacement up front? Probably a good idea. Lloyd *****

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