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Date: Thu, 2 Aug 2001 21:19:47 +0100
From: "SimonJ" <>
Subject: Main dealer, Quality of service.

I asked my local Saab main dealer to provide me with a quote for some repairs, which were to be carried out as part of an insurance claim. I explained this to the service manager at the time I booked the car in, and told him I would need to present the quote to my insurers for approval. On the day the car went in, I received a phone call informing me that they had carried out the repair, and that I was now to pay a bill just short of 100. I refused to pay this, as I had not authorised any work to be carried out, so the service manager said they would have to reverse the repair that they have carried out. I said that they would have to do so until such time as the repair was authorised by my insurers. I was then told by the service manager that I was being 'ridiculous'. I would like to hear the opinions of the group, was I me being 'ridiculous', or was I in the right? This is certainly not the level of service I would expect to receive from a Saab dealer, not carrying out instructions, then being insulted by the service manager!

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