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Date: Thu, 03 Jul 2003 13:13:05 GMT
From: 'nuther Bob <>
Subject: Re: 2000 9-3 Brakes

On Wed, 02 Jul 2003 23:20:21 GMT, David Eastwood <> wrote: >I asked the service manager what percentage of 9-3s needed this work >done at 30,000 miles. He said about 70%, That's nonsense. We'd see aggravated posts like yours all over the Saab world if that was true. We don't; he's lying. >and that he'd seen some that >had needed it as early as 18,000. He also indicated that the 9-5 >exhibited the same behaviour. Total freakin' nonsense. In the last several years, I haven't seen a single post on any Saab board that mentioned that. We would know about it. >I pointed out to him that this meant >that I'd, in all likelihood, be looking at the same job at 60,000 >miles. Not if you find an honest shop beforehand. Bottom line: some cars do need brakes at 30K, usually 35ish. That depends on your driving style and driving area. It's not unheard of. It's possible. However, any bozo that says that 70% of cars need it and some need them at 18K is a lying, cheating, dishonest, money grabbing, scum. (Hopefully you get my point). > This would mean pumping over $1000 (including the service >cost) into a car which, by then, would have a probable book value of >about $8000. First, you should know that the "30K" or "60K" service packages - which cost $500 for most *every* car from *every* manufacturer - are mostly a rip off. They check a bunch of stuff (supposedly) and charge you $500 for $100 worth of time. Second, you got piped on the brake job. $500 for brakes all around is typical at most dealers and not all that much more than an independent mechanic might charge for a full job. However, if you needed anything more than a pad change, I'd be amazed. My Saab has 65K and I still have not done the brakes, as a comparison. When I do, I expect that all it will really _need_ will be pads and a couple hours labor (although I'll do more 'cause I like to). >I don't think this is acceptable. I'm going to take it up with Saab - >I don't expect much, except the satisfaction of venting. Good luck. The like to listen. They are reasonable people. However, at 30K it is _possible_ you needed brakes, so they will be unlikely to help in a monetary fashion. I can't really say unless I see your old parts. But, I think that service manager's statement about "18k" and 70% tells us where he's coming from. But, Saab is *not* responsible for their dealer's actions, although they are better at helping out with "out of warranty" issues than any other manufacturer I've dealt with. Still, I doubt you'll get help in this case. >The whole >experience will make me look *very* carefully at maintenance costs for >whatever I buy next - it's extremely unlikely to be another Saab. Don't make the decision based on one lousy dealer. Find an independent mechanic who knows Saabs and go there. Or, find another dealer. Bob

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