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Date: Wed, 6 Aug 2003 16:51:50 +0100
From: MeatballTurbo <carl.robsonnopsamcing-czechs.com>
Subject: Re: Smoking 9-3


In article <cafvivopfhrict8c3e41v2rbja1ns2au29nopsamcom>, yetanotherphonyaddressnopsamacereally.com says... > I'm amazed at how little the Salesmen actually know about the cars > they sell. If I was a Salesman, I'd study every brochure, every > feature, history of the cars, known issues, magazine reports, etc. > I'd be a guru. A fountain of information. I can't believe how many > Salesmen you run into that don't even know which models come with > which features. You learn more in 15 minutes of reading the factory > brochure than they know. You would think so wouldn't you. I couldn't even dream of trying to sell something that I hadn't done even half decent reasearch on. If it didn't make me happy that I knew enough for the questions I would ask, I don't think I would have the front to try and bluff a customer. > I found the same oddity in real estate. Agent's don't know their > properties. They work a particular area... maybe a dozen properties > a week come on the market in the burbs. If I was a RE broker, I'd > go see each new property (they all have keys), look it over, and > be able to describe it to the potential customer in detail. Instead, > they take you out there and are as surprised as you at what you find. I'm a programmer with an ISP, and our IT sales guys know little or nothing in many cases about what they sell. They openly promise the customer exactley what they want, at a standard product price, then come and tell us Techs this. Sometimes it is physically impossible, other times it is financialy impossible. But we end up getting the calls because "the Account Manager" who is supposed to be the only contact with the Customer, "goes missing" as soon as the customer rings. -- The poster formerly known as Skodapilot. http://www.bouncing-czechs.com

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