Date: 4 Nov 2004 14:49:17 GMT
From: Dave Hinz <>
Subject: Re: Front Brake rotors

On Tue, 2 Nov 2004 13:54:34 -0500, Fred W. <Fred.Willsnospamove> wrote: > > No they are not faulty. is the lowest priced, highest > quality, fastest shipping SAAB parts place on the web. I have done > thousands of dollars of business with them and never been disappointed once. I have been dissapointed by, surprisingly enough. I'm fixing a '78 99 Turbo at the moment. Ordered some vacuum hose, a gas cap, an o-ring, a head gasket, and a valve cover gasket. The webpage accepted the order, sent me a confirmation email, and days later my package arrived - much smaller than it should if it contained a headgasket. Opened it up, and the gasket was on backorder - they had my contact info, and didn't see fit to notify me of this so I could make other arrangements. The timing cover gasket was also wrong (wrong shape and wrong part number). The gas cap and vacuum hose, and O-ring, being generic parts, are fine. But it got me exactly nowhere towards building the engine. I gave eeuroparts customer service number a call, and the person I talked to was very much less than helpful. Wouldn't give me a date I could expect to see the head gasket, saying "They should have already come in". That's not information that tells me _anything_ useful; yes, it should be in, and it isn't. When can I expect it. After much prodding, he announced that they are "on inter-galactic back order". While that's probably a pretty funny joke in some contexts, in the context of "I don't know if/when I can send you the part I've sold you, so you can't go any further on your current project", it's a bit less than welcome. He then went on to explain that because there are 11 holes in the timing cover gasket that he sent me, it's correct despite being of the wrong shape and the wrong part number. He said something about "superceded", and I suggested that'd only be true if you replaced the B-engine with the H-engine that "superceded it", because that's the gasket I think they sent me. So...for aftermarket parts, generic supplies, and that sort of thing, I've had nothing but positive experience, but if you are hoping for anything out of the ordinary, or if there are problems, I'm not sure it's reasonable to expect stellar support. I'll be buying most of my stuff from the dealer, I think. The biggest problems, I think, were his attitude ("Intergalactic backorder, and telling me I was wrong that the gasket would fit, when I had it right in front of me and could clearly see it could not). However, in a e-commerce application, it's fairly easy to set up a stock-level check during the ordering process - "Hi, I see you ordered the following parts, and they're not in stock with (date/none) as expected date of avilability. Do you still want to order them?" Worst case, when they shipped me my order, they _knew_ that it was missing a part (a head gasket is a pretty critical part, obvious to anyone that it's important), and they had my email. There is _no_ excuse not to notify a customer that an order is shipping short. So. Lots of good experiences in the group with them, but I'm not thrilled with them at this point. Ended up paying rather a lot extra to expidite the head gasket from the dealer, which I could have avoided had they notified me that they weren't in stock there. Dave Hinz

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