Date: Sun, 22 May 2005 14:19:27 GMT From: Scrowe <scrowenospamink.net> Subject: Re: Saab Recall on early 9-5 lubrication problems
On Sat, 21 May 2005 09:28:02 -0400, KeithG <noonenospamay.com> wrote: > > >Pooh Bear wrote: >> KeithG wrote: >> >> >>>Pooh Bear wrote: >>> >>>>Bill Jackson wrote: >>>> >>>> >>>> >>>>>I got the letter from Saab today as a registered owner for a 9-5. They >>>>>explain that there was an "oil sludge" issue with the 9-5 and that I may be >>>>>elligible for a repair. >>>>> >>>>>However, they ask that I provide proof that the car had regular oil changes >>>>>and give me a chart to fill out. I've got two problems with this: >>>>> >>>>>1: I 'm the second owner of the car and have nothing up to about 65K miles >>>>>when I bought it >>>> >>>> >>>>You bought a car with only 65k miles on it with *no* service history. Hope you >>>>didn't pay too much. >>>> >>>> >>>> >>>> >>>>>2: I do all of my oil changes myself (did one last weekend as a matter of >>>>>fact) and pay cash for oil and filters. I have no receipts. >>>> >>>> >>>>Don't you get receipts for cash purchases where you live ? >>>> >>>> >>>> >>>>>It appears that my turbo is failing, probably due to this issue as I'm told >>>>>that the oil seals are going and I'm getting blow-by. Don't know if this >>>>>was covered by this new 8-year unlimited mileage warranty, but since I have >>>>>no "proof" am I screwed? >>>> >>>> >>>>Quite likely. You have no evidence the oil was *ever* changed. >>>> >>>>Maybe you'll learn the importance of service records now. >>>> >>>> >>>>Graham >>> >>>I understand your sentiments, Graham, but it is getting very difficult >>>to collect such records on the used market. With all the concern of >>>identity theft, these are usually stripped from the car before sale. If >>>it was serviced at a Saab dealer, these oil changes, (there were only 6 >>>in 65k!?!) should be in the records database at the dealer. >> >> >> But presumably you'd need to know who the dealer was ? >> >> Over here ppl make a selling point out of full service history. Absence of this will >> reduce the resale price. >> >> Graham >> >Actually, no. The Saab dealer network has all this on a central >database. Just go to 'a' dealer and they should be able to pull it up. >Sometimes they will change you for it sometimes not. > >KeithG KeithG, Sorry, but this "database" is a limited resource at best. It is called Intranet Retail Information System or IRIS. Yes every Saab dealer has access to IRIS and can pull up all the WARRANTY repairs on the car. They CAN NOT pull up non-warranty repairs that other dealers have performed. Scheduled maintenance did not start until 2/01/00 and even then some of the 9-3 models were not covered. On covered model after that, IRIS might show the 10K, 20K, 30K services, but nothing after that. I can tell you absolutely, that no records, no warranty. We have a TSB that is VERY clear on that issue. I know these facts because I am a Saab Master Tech with almost 10 years of dealer experience Steve Crowe
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