Date: 20 Jul 2005 20:51:29 GMT
From: Dave Hinz <>
Subject: Re: Photos Posted - 2003 (USA) 9-3 SS Linear MP3 Player (AUX in)

On Wed, 20 Jul 2005 15:08:57 -0500, Shane Almeida <> wrote: > On 20 Jul 2005 17:04:17 GMT, Dave Hinz wrote: >> I find it amusing that people call something that they are free to >> choose not to do, a rip-off. > > It's a colloquial expression that means something isn't worth the price. Yes, I know. So don't pay it. > The fact that I can choose not to do it doesn't change anything. Bottled > water is a rip-off. In your opinion. So don't buy it. > Food and drinks at the movie theater are rip-offs. > I don't buy them, but they are still over-priced. See above. >> Don't want to pay 40 bucks (40 bucks, >> FFS!) for a button to be reprogrammed on your radio or whatever? Great, >> don't. But likewise, don't expect them to just do it for free just >> because you want it or something. They're running a business, not a >> hobby. > I paid thirty-something thousand dollars on a car. Beyond the car and the > scheduled maintenance, they don't owe me anything. Well then. > However, if they're > intelligent business people, they'll take a couple minutes to program my > radio for free. If I drive in and just ask for it, maybe not, because > demanding customers are a pain. But if I ask nicely while buying a bunch > of oil filters, for example, it'd be in their best interest to at least > consider it. (shrug) I guess it's up to them to decide which services to give away and to whom. Since it takes equipment _and_ non-trivial amount of time, I'd say this would be one to charge for. It's not like it's unusual for there to be a minimum fee to hook a computer to a car to diagnose things, and this is the same complexity and effort on their part. > I love my Saab. Next time I buy a new car, Saab will be at the top of my > list of brands to consider. Depending on how I'm treated between new car > purchases, I may or may not return to the same dealer. The cost of losing > a new car customer is far greater than the cost to keep an existing > customer happy. The cost of recruiting a new customer to replace me is > also very high. Some customers aren't worth keeping. Someone who whines that they're not given 40 dollars worth of product for free, may fall into that category. > If they don't want to put in the effort, that's fine with me because there > are other dealers I can go to. Don't get me wrong though, I wouldn't > leave the dealer just because I didn't get the radio programmed for free. No, you'll just whine about it here. I understand. >>> Without the Saab training and experience I may still be struggling today. >>> $40! get some perspective here! >> >> Exactly. > > It's not like I claimed $40 was going to send me into a state of poverty. > The service they are offering is not worth that much though. They charge > it because people have no choice if they want computer work like that > done. You've got plenty of choice. Pay, or find someone to do it for free, or don't get it done. Just like everything else in life. > Actually, they charge it because most people don't have a choice if > they want any work done on their car. That's why they charge $300-500 to > install a trailer hitch when it takes an unskilled person just over half > an hour to do it. So then do it. I did; big deal. Doesn't mean it's a ripoff, it means that's what the market will pay, and what it takes to provide that service. > I'd pay to have the aux-in enabled though. I'd act > surprised ("40 bucks!? For that!?") and grumble a bit, but I'd pay it. Whatever. I can't imagine getting worked up over something like this.

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