Experience at Kachina Saab AZ - Saab 9-5 Bulletin Board - Saabnet.com
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Experience at Kachina Saab AZ
Posted by Joon (more from Joon) on Thu, 6 Sep 2001 00:29:04
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Took the 9-5 in for 40K service. Ted, the service advisor is a nice man. Perhaps the only person there with a person touch. Work was performed and car ready as promised.
In all I'm not impressed with the dealership. Their shuttle service arrived over half hour late to pick me up to collect my car. Waiting outside in 106 degree F temperatures in AZ for over half hour is no joke!!!
All others in the dealership, cashier, shuttle driver, lot attendent, was just like going through a drive-thru. "Here, pay up, get your car, get in, leave the lot, we have more cars to move and more people to shuffle through our system"
My car was "washed", water streaks all over, side mirrors full of water marks, and worst of all the passenger side mirror paint work was scrapped. Apparently it must have hit a post or something when they were moving it around.
Looks like Lund Cadillac got the market for Saab here in Phoenix. They own both the dealerships in town. It sucks when there is no competition.
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