1999-2009 [Subscribe to Daily Digest] |
18 hrs? I'm sorry that this happened to you. I apologize for all of the dealers, this is not the way your ownership experience will be; we assure you. Ask any of the owners on this bulletin board, one of the better parts of owning their Saab is the dealership treatment.
If it were me personally, I would scream for a replacement, but also being a dealer, I realize that that might not be an option. It all depends on whether or not the dealer has already put your car into service. You're in a huge grey area, hopefully your dealer will do the honorable thing.
Just make sure that after everything is settled that you have no regrets with purchasing the Saab. It is a spectacular automobile, so please dont let this incident change the way that you think about your Saab.
My solution would be as follows: If it is a lease car, and you have no intention of purchasing after lease termination, then living with the damage (as long as it is repaired to your satisfaction) should be okay, but if you purchased with cash or conventional financing with the intentions of keeping it, then stand firm with the idea of an identical replacement. Afterall, it's your vehicle, and you'll be the one that will have to trade or sell a highline car with paintwork and body repair in the future. You wont see the loss now, but you more than likely will in the future, and that wont be the dealer's problem, it will be yours. Being a used Saab dealer also, we do not buy Saabs with body paintwork or accident history, and on trade, we seriously consider this in our trade allowance (I think that you'll find this to be true just about anywhere). I'm not sure how serious the damage is, but if it made its way into the fender, then paint on the sheetmetal is inevitable, and therefore a problem. It's tough for anyone, especially a dealer to sell a Saab with sheetmetal repair or paintwork, therefore that will adversely affect the future value of the vehicle.
Weigh your options, be tactful, and, most importantly, dont let yourself get run over. You do have to understand that even at the best of dealerships, these things do happen. Dont let the incident itself change the way you feel about the dealer, let their solution to your problem be the determining factor. Give them a chance to make it right, but stand firm. I think that in the end, you'll find that they would like to repair the rift in your relationship as much as you would like them to.
Hopefully, if both parties are reasonable and level headed the problem will work out well.
Good Luck & My apologies,
Brian.
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