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FAQs – GM Warranty Coverage for SAAB Vehicles
What SAAB vehicle warranties will be covered by GM?
Valid warranties on 2009 and prior model years will be covered by GM.
Will the routine maintenance program be reimbursed by GM for the vehicles
covered under the warranty?
YES, SCHEDULED MAINTENANCE WILL BE COVERED FOR MODEL YEAR 2009 AND
PRIOR SAAB VEHICLES THAT ARE STILL UNDER THE NEW VEHICLE WARRANTY. IF A
CUSTOMER HAS PAID FOR SCHEDULED MAINTENANCE SINCE DECEMBER 19, 2011
AND YOU DETERMINE THAT IT SHOULD HAVE BEEN COVERED, PLEASE HAVE THE
CUSTOMER CONTACT THE CUSTOMER ASSISTANCE CENTER AT 855-880-0808 TO
ARRANGE FOR REIMBURSEMENT.
As part of the warranty coverage, will GM cover a loaner vehicle while a
customer’s vehicle is at the dealership for repair?
If the customer’s vehicle is required to stay overnight for repair, a loaner vehicle
may be provided to the customer. Dealers will be reimbursed at $38 per day
including taxes and applicable fees.
If a customer has to call Roadside Assistance, will the charge for Roadside be
covered under the GM program?
Yes, Roadside Assistance will be covered under the provisions of the GM warranty
program for vehicles still under a valid GM warranty.
Are the warranties for SAAB Certified Pre-Owned covered under the GM
program?
Yes, valid warranties on 2009 and prior Model Year SAAB Certified Pre-Owned
vehicles THAT WERE PURCHASED BEFORE FEBRUARY 23, 2010 will be covered.
Who can customers call if they have questions about their warranty?
Customers can call General Motors Customer Assistance at 855-880-0808.
Customer Service Agents will be available Monday - Friday, 8am - 8pm ET
Are goodwill and policy covered under the GM warranty program?
No, goodwill and policy are not covered under the program. Claims submitted for
goodwill and policy will be rejected.
Are we supporting the use of Dealer Empowerment tools for the GM/SAAB dealer
if the repair is performed within his facility?
No, GM is not in a position to pay goodwill or policy on a SAAB vehicle. A
dealership could offer something to the customer at their own expense.
Can’t we help the 2010 and 2011 Model Year SAAB customers? They may be
future GM customers.
No, GM has no responsibility for these vehicles.
Are we able to buy back or trade exchange SAAB vehicles?
No, there are no provisions to buy back or trade exchange vehicles.
What if a US SAAB customer with a valid GM warranty is traveling in Canada and
requires a warranty repair?
The US customer should have the repair done in Canada at their expense and then
contact their US SAAB dealership upon return to arrange for reimbursement.
Does a GM/SAAB dealer have to cooperate with a standalone SAAB dealer and
process their claims for them?
No, they do not.
If there is not a GM/SAAB dealer in the local area, can a standalone SAAB dealer
use their local GM dealer to process claims for reimbursement?
No, we are trying not to disadvantage the SAAB dealer network. If the SAAB
standalone dealer does not know where a GM/SAAB dealer is, they can call the
Warranty Support Center for the location of a GM/SAAB dealership.
Arrangements can then be made to email or fax the documentation.
If a SAAB vehicle is in a GM only dealer, can that GM dealer get reimbursement for
the repair of the SAAB vehicle if it is a 2009 or older model year and still within
warranty?
Again, we are trying not to disadvantage the SAAB dealer network. Additionally,
it would be unlikely that a non-SAAB GM dealer would be able to repair the
vehicle since they would not have access to information, tools or labor times.
Therefore, arrangements should be made for the vehicle to be moved to a SAAB
dealership. The other option is for the customer to pay the repair and submit the
receipt to GM through CAC for reimbursement.
What is the status on Service Parts for SAAB vehicles?
SAAB Cars North America has established a pre-paid system for ordering SAAB
posted by 209.195.165...
, Mon, 26 Nov 2012 05:43:28, Mon, 26 Nov 2012 01:51:50
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