My wife took our Viggen in this morning to get new front brake pads along with a few other things. 25,000 miles, so I figure that's normal for soft pads. Well, the new service manager tells her thanks, that'll be 650 bucks. I call back to ask what's up, and she tells me that the rotors have to be replaced, it'll be more than $650, and then gives me the whole wear item routine. She says it's Saab's policy. I'm pissed. I mean, the idea that the rotors have to be replaced every time you replace the pads is absurd (yes, these are the original pads). If they were warped and vibrating, then sure, but these work perfectly fine and only show a slight lip at the edge. Has anyone else run into this?

To make things worse, this is supposed to be an up and coming dealership. They're getting the very first new Saab showroom, they've hired a new service manager, and they just hired away Brian from Saabcenter, who we all know, as the new sales manager. So they're supposed to be working to improve their image and to expand the market here. I even took my wife in this weekend to drive the new 9-3, hoping she'd like it. Needless to say, that isn't going to happen if they pull stunts like this. It's like they have no clue that a customer could have even the slightest bit of knowlege about cars.

I spoke to Brian, and I spoke with Saab, so hopefully this will turn out o.k., but it's rediculous that I should even have to deal with it. I guess that's what I get for asking the dealership to do a simple task that I should do myself.

Oh well, sorry for the rant. You just have to vent sometimes.

jeff

posted by 216.136.7...

• Absurd!, jd, Wed, 16 Oct 2002 10:32:18 <-- Viewing This Message
  • Just spend the 1/2 hour and DIY for $17-45 (-), Vlad, Thu, 17 Oct 2002 08:41:47
  • Re: Absurd!, JB, Wed, 16 Oct 2002 16:42:45
    • This might sound extreme, but..., b.flippo, Wed, 16 Oct 2002 16:54:56
      • Thanks, will look into......n/m, JB, Wed, 16 Oct 2002 16:58:33
        • Diversified Cryogenics Link inside..., b.flippo, Wed, 16 Oct 2002 17:09:58
  • Re: Absurd!, TG, Wed, 16 Oct 2002 16:23:59
    • I'm as hard as anyone on brakes..., b.flippo, Wed, 16 Oct 2002 16:30:20
      • Re: I'm as hard as anyone on brakes..., TG, Wed, 16 Oct 2002 19:06:47
        • Granted., b.flippo, Wed, 16 Oct 2002 19:24:44
          • Re: Granted., Mike Lynch , Thu, 17 Oct 2002 22:05:59
            • That is why minimums are set where they are..., b.flippo, Fri, 18 Oct 2002 09:44:58
  • Re: Absurd!, jc, Wed, 16 Oct 2002 13:04:42
  • Re: Absurd!, gatorcpa, Wed, 16 Oct 2002 12:30:54
    • Re: Absurd!, Mike B, Wed, 16 Oct 2002 13:04:43
      • Mercedes Benz is bad about, b.flippo, Wed, 16 Oct 2002 13:43:51
  • Absurd!...I'll say....., plum, Wed, 16 Oct 2002 10:48:23
    • My 9-3 is gone now, but my 94 SE 900 turbo is.., bill h., Fri, 18 Oct 2002 09:14:15
    • Re: Absurd!...I'll say....., Brian, Wed, 16 Oct 2002 11:57:49
      • Viggen=5-spd. n/m, b.flippo, Wed, 16 Oct 2002 12:01:26
    • Glad to hear it., Nathaniel, Wed, 16 Oct 2002 11:30:41
      • 2000 base 9-3 5-speed..., Mark Anderson, Wed, 16 Oct 2002 12:36:12
      • Viggen w/ 52 k mi pads and rotors still fine. n/m, claude, Wed, 16 Oct 2002 12:32:54

No Site Registration is Required to Post - Site Membership is optional (Member Features List), but helps to keep the site online
for all Saabers. If the site helps you, please consider helping the site by becoming a member.

• Prev by Date: Re: Is the P/N 9-5 or 9-5 Aero or does it matter?, Vig Un, Wed, 16 Oct 2002 10:32:00
• Next by Date: Re: Radio Games, plum, Wed, 16 Oct 2002 10:43:40
• Main NG900 & OG9³ Bulletin Board

StateOfNine.com

SaabClub.com

Jak Stoll Performance

M Car Covers

Ad Available

The content on this site may not be republished without permission. Copyright © 1988-2024 - The Saab Network - saabnet.com.
For usage guidelines, see the Mission & Privacy Notice.
[Contact | Site Map | Saabnet.com on Facebook | Saabnet.com on Twitter | Shop Amazon via TSN | Site Donations]

Random Saabnet.com Member Gallery Photos (Click Image)