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Not the point...
Posted by fsik (more from fsik) on Wed, 22 Dec 2004 09:12:50
In Reply to: Re: The general atmosphere at that dealer...., SAAB GUY, Wed, 22 Dec 2004 05:42:36
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Even if your shill is on-target, there's no excuse to throw it in the trunk and charge for an R&I.
If it was actually a matter of getting an irate customer out of your hair, you charge for the remove, throw it in the trunk, and say 'go ahead, get outta here'. A dealer charging for something they didn't do unfortunately reinforces the image of all service departments being greedy asshats (which isn't true in a slim majority of place I've been), and also destroys any credibility that dealer had to begin with, regardless of the customer's behavior.
--fsik
posted by 66.171....
Posts in this Thread:
- NOT SO HAPPY!, VIGGENIT, Tue, 21 Dec 2004 21:19:42
- $434 for "doing nothing": not accurate, 85SLED, Fri, 24 Dec 2004 05:54:52
- BE HAPPY, Finch, Thu, 23 Dec 2004 09:36:07
- Re: NOT SO HAPPY!, Bob, Thu, 23 Dec 2004 03:29:32
- Re: NOT SO HAPPY!, Larry 39, Wed, 22 Dec 2004 17:01:40
- Blown Axle, Kevin O, Wed, 22 Dec 2004 08:37:11
- always use credit card, t_mokes, Wed, 22 Dec 2004 08:19:17
- i live near there at greely park. call this guy:, prodigal son, Wed, 22 Dec 2004 06:37:02
- Saab Nashua North seems to get mixed reviews, Noel, Wed, 22 Dec 2004 05:19:34
- They like to try and do unnecessary work (alternative), Schu, Wed, 22 Dec 2004 05:15:13
- The general atmosphere at that dealer...., bazil burns, Wed, 22 Dec 2004 03:16:58
- Re: The general atmosphere at that dealer...., SAAB GUY, Wed, 22 Dec 2004 05:42:36
- if you are an employee of any Saab dealership *LONG*, ryanathp, Wed, 22 Dec 2004 23:54:39
- Re: The general atmosphere at that dealer...., VIGGENIT, Wed, 22 Dec 2004 11:32:10
- Not the point..., fsik, Wed, 22 Dec 2004 09:12:50 <-- Viewing This Message
- Re: The general atmosphere at that dealer...., JohnSE, Wed, 22 Dec 2004 06:48:24
- Re: i'm not getting it, steveC, Wed, 22 Dec 2004 01:26:48
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