How not to maintain customer loyalty 101 - Saab General Bulletin Board - Saabnet.com
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How not to maintain customer loyalty 101
Posted by Jo (more from Jo) on Sat, 24 Aug 2002 12:46:58
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I have a 1999 Saab 9-3 convertable, the lease runs out in October. I was investigating my options of turning in and acquiring a new Saab at lease end. I received less than satisfactory customer service and was basically told that I have to go through almost as many hoops as a new customer. They have 36 months of solid reliable credit history, not to mention they have been receiving $400+ dollars a month. I do not feel that I should have to go through the credit check or any other pain or heartburn since I have already proven myself. I have friends that have leased through other car manufacturers and it was a very smooth transition where they basically dropped off their old vehicle and picked up their new one, no credit check; no hassle. What's up with Saab; is customer retention not a priority? Anyone else have any experience with this? I would appreciate any advise or insight you have.
posted by 63.52.203...
Posts in this Thread:
- How not to maintain customer loyalty 101, Jo, Sat, 24 Aug 2002 12:46:58 <-- Viewing This Message
- Some more tolerant of S.O.P.."Salesmanship"........., Mike Lynch
, Sat, 24 Aug 2002 19:54:43 - you are but a small fish in the pond, Trev, Sat, 24 Aug 2002 16:49:47
- thats totally normal, nickR, Sat, 24 Aug 2002 16:11:00
- Re: How not to maintain customer loyalty 101, jp, Sat, 24 Aug 2002 14:48:40
- Re: How not to maintain customer loyalty 101, Bob, Sat, 24 Aug 2002 14:46:22
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