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Re: built to last Posted by Snowmobile [Email]  (#686)  [Profile/Gallery]
(more from Snowmobile) on Wed, 16 Apr 2014 04:01:35
In Reply to: Re: built to last, No Snaab, Tue, 15 Apr 2014 15:44:59 Members do not see ads below this line. - Help Keep This Site Online - Signup |
I'm not sure if it is the same in the USA, but in Canada, Miele service is done only through Miele technicians who are employed directly by Miele... you call Miele when it breaks, they take your information and send out a tech in a Miele van. The one time we needed this, it cost $200 for the service call and that covers all labour for 365 days. If they have to come back for anything that year, labour is free. You pay for parts, but not for parts you don't need (they do the swapping/testing etc and only charge at the end). Parts go up in cost with age (as parts count diminishes) but are available. It is not cheap, but fairly priced imho. Miele products are not cheap new, so they are not targeting the "cheap" customer. Our 1 service call added about 15-20% to the cost of the dishwasher and it is still going strong after >10 years (and the problem was a very rare one that required 4 service calls to diagnose + fix). I could have replaced it with a cheap dishwasher for maybe $100-200 more than we paid to fix this one, but the cheap one might not have lasted as long as the time between repairs on the Miele, and would have not been as nice. Anyway, I was really impressed by that organization. Reminds me of some high end audio manufacturers that would hoard critical parts (eg CD mechanisms) for their customers only in case they would break down the road.
WRT to selling under cost to gain market share. It wouldn't surprise me if Lexus did that (and Kia at one point, and the Chinese in the future here)... Samsung apparently does this on their washing machines. They are trying to kill the market and they don't need the money now - they are profitable in other sectors (eg TV's)...
I agree though, these values seem to be largely tossed away with the iphone generation... at some point though, people will realize that it is foolish to squander money every couple years (or less!!) replacing all the cheap gadgets, and "built to last" may return to some degree. I can hope anyway!
, Thu, 17 Apr 2014 18:18:43, Tue, 15 Apr 2014 07:55:07
, Tue, 15 Apr 2014 12:51:12, Tue, 15 Apr 2014 13:18:02, Wed, 16 Apr 2014 04:01:35 <-- Viewing This Message, Tue, 15 Apr 2014 13:27:22, Fri, 11 Apr 2014 07:17:33, Fri, 11 Apr 2014 13:14:27
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