1999-2009 [Subscribe to Daily Digest] |
My experience with Lehman SAAB has been very poor.
When I was shopping for my '06 wagon the salespeople were clueless and knew less about the car than I did. I wound up buying from Kelly in Lancaster, a long drive for me but the most helpful of the four dealers I went to (Hunt Valley SAAB was much better than Lehman, Fitzgerald in Frederick was appallingly bad. When I said I wanted to order a car rather than buy one of the ones they had in stock the salesman literally walked away and began talking to another customer).
A year or so ago my car stopped and the check engine light was flashing. I called the assist number and they took the car to Lehman, the nearest dealer. They said I had simply run out of gas. When I told the SAAB service manager that the gauge registered 1/4 full and the computer said 40-50 miles to empty, his response was that "everybody knows you cannot trust the gas gauge or the info display". I asked him to check the gauge sending unit, and he told me they had "completely checked-out the car" and that everything was OK. They charged me $75 for non-warranty "diagnosis" and two gallons of gas.
For next two tanks of gas the gauge stayed at full for 300 miles, and then plummeted to 1/4. I took the car to Kelly where they immediately diagnosed a faulty remote sending unit. A week later they had the part and installed it under the warranty.
I took the three receipts/service records back to Lehman and politely asked the service manager to look at the print-out from Kelly. He began yelling at me that stupidly running out of gas was not a warranty item.
When I forced him to look at the faulty sending unit diagnosis from Kelly, and showed him the form letter from SAAB asking about my satisfaction with Lehman's service department, he very reluctantly refunded my money. Then he laughed, and said that their $75 "diagnosis" consisted of putting gas in the car and starting it up. They never plugged it into the computer to analyze the problem.
So, for me it is good riddance to Lehman SAAB. I hope no other dealer I ever bring my car to hires the SAAB service manager.
p.s. My wife has been buying Volvos from Lehman in York and having them serviced there for almost 30 years with almost no bad experiences.
From what I understand, Lehman Volvo in York and Mechanicsburg now are completely separate businesses. Lehman SAAB continued to be connected to the Mechanicsburg Volvo dealership. That is why they still had a separate Volvo service desk and factory-trained mechanics.
posted by 67.234.108...
, Sun, 22 Jun 2008 11:28:41
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