Dealer Service Question - Saab 9-5 Bulletin Board - Saabnet.com
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Dealer Service Question
Posted by saabnewbe (more from saabnewbe) on Mon, 22 Dec 2008 07:15:29
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My 02 9-5 is no longer under warranty. I went in to my local dealer for an oil change. I asked them to check the drivers heated seat (not working) and the washer nozzed (clogged). Now this guy took over for a dealer that closed so my car history is in their system. I have spent alot of money there over the years. I was told that the seat had bad heater elements and would cost $632 to repair. Since I declined i was hit with a $110 diagnostic fee. It will be refunded when I get the work done. I can see a charge if I came off the street, but my car has been serviced there before and I just got a $78 oil change (full synthetic). The also recommended that I replace the muffler for $623. Is this normal? Do I have a valid complaint? I want to call the Service Manager or General Manager, but i want to make sure this is not typical. Thanks.
posted by 208.194.49...
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