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Re: How to tell when heater box is bad Posted by SWEDECAR [Email]  (#112)  [Profile/Gallery]
(more from SWEDECAR) on Thu, 1 Jan 2015 11:03:31
In Reply to: How to tell when heater box is bad, Sibelus, Wed, 31 Dec 2014 12:43:58 Members do not see ads below this line. - Help Keep This Site Online - Signup |
Unfortunately there is no way for us over the internet to "tell if the heaterbox is seized" without looking at the car and the different operations of the many motors and levers in the ACC system.
You are in the mercy of the mechanic and the shops integrity and how they conduct business.
Sometimes and with some shops, it might be easiest to say to the customer that the whole heaterbox is seized because the customer might not be able to tell the difference and to go into the nitty gritty of, how things work and not, takes more time than some shops think is worth.
I know with myself I have a tendency to try to explain too much and educate the customer in how the systems work and what I have done to come to the conclusion why I think this or that is the problem. All this many times feeds more questions from the customer that I take time to answer which takes away time from where I could have worked on the car instead.
So for a busy shop where profit margin is at the forefront it might be easiest to present the problem this way and if the customer bites on the estimate, they have done good.
But here is the caveat and why I explain as much as I do to the customer. I would hate to have spent lots of time fault tracing the problem down to the nitty gritty and explaining the problem and why I think this or that is the proper way to do the repair and then have the customer find another shop that think they could do the repair for less just to get the car in through the door and then takes them for all their worth.
But at least I know inside that I did due diligence and that's what keeps me going.
So back to your problem.
All in all, the ACC system (heaterbox) on the 9-5 have a multitude of more or less common problems so you could repair one problem one week and technically have another problem pop up the next week.
The dealer might know about this an take the easy way out and sell the whole heaterbox to make you happy ones and for all instead of having you come back over and over again to repair the same problem several times.
They might have done that before and came to the conclusion that, no more, either we sell the whole box or we ship the customer to another shop.
You can also loose a customer by trying to save them money by not going deep enough in with a repair.
So if this car was at my shop and if I had determined that the whole heater box do indeed need to be replaced because of some broken blend door shaft which where broken on the wrong side of the blend door, I would look over the car and see how the rest of it is and then ask the customer if they really want to plunk down the money for the repair and what their future plans for the car is. This I do any time when a car needs a costly repair.
I have talked myself out of big profits (costly repairs) many times because I just didn't want to start taking a customer money if I didn't feel the car was overall worth it. Or at least, I had the customer well understood in the pros and cons of bailing on the car or plunk down the money for the repair before I started.
That's my 2 cent.
Anders
, Thu, 1 Jan 2015 11:03:31 <-- Viewing This Message
, Thu, 1 Jan 2015 21:32:45
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