Keeping the customer on your side - Saab 900 Bulletin Board - Saabnet.com
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Keeping the customer on your side
Posted by Bill D (more from Bill D) on Fri, 15 Jun 2001 19:05:53
In Reply to: Customers complaints about custom made items, Don [Profile/Gallery]
, Fri, 15 Jun 2001 16:50:22
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First, by FCC regulation, you must advise the customer by mail if an order cannot befilled within 30 days & give them the right to cancel. ANd you have to do this for every additional 30 days. Second, if you are buying custom as you describe, you should advise the customer that they are financing the purchase and not yourself. What you described makes you just a middleman with little financial risk. In such case, you should tell the customer upfront.
Posts in this Thread:
- Customers complaints about custom made items, Don , Fri, 15 Jun 2001 16:50:22
- All well and good that YOU don't get stuck, but what about us?, JohnB, Sat, 16 Jun 2001 11:49:47
- thanks, dave n, Fri, 15 Jun 2001 20:53:04
- I dont want Saabstuff.com to go out of business or anything.., Ian Whelan, Fri, 15 Jun 2001 20:29:06
- It might take awhile, but the seat covers are simply the best., Wes, Fri, 15 Jun 2001 19:21:40
- Keeping the customer on your side, Bill D, Fri, 15 Jun 2001 19:05:53 <-- Viewing This Message
- Re: Customers complaints about custom made items, JCC, Fri, 15 Jun 2001 18:05:52
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