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thesaabsite? Posted by Justin VanAbrahams [Email] (#32) [Profile/Gallery] (more from Justin VanAbrahams) on Mon, 28 Aug 2006 11:26:08 Members do not see ads below this line. - Help Keep This Site Online - Signup |
Anyone have any experience ordering from these guys? I've checked prices & stuff on their site for quite some time, but ordered from them a little bit ago... what a disaster!
I ordered two parts on a Thursday, shipped 2nd day air. Got an email back Friday saying they were having problems shipping one of the parts due to its size. Then nothing. I sent an email Monday, and an email Wednesday asking where my parts were. Silence. Sent a really angry email on Saturday asking why "2nd day delivery" meant "not shipped for over a week" and demanded either a tracking number or a refund. Got an angry email back very quickly saying "we shipped your big package at our expense I hope you're happy" - nasty tone, whatever - I just wanted the part. Got ANOTHER email this morning saying "shipping will be an additional $35, do you still want it?"
WTF?
I cancelled the order. I realize things go wrong from time to time, but in the first I think requiring your customers to make up for a failure of your shipping calculator is a little hokey - I'm sure if it overcharged me they wouldn't have refunded the difference - and in the second bad communication and then changing your story sucks.
I hope my experience with them was horribly out of character, 'cause my experience was ass.
posted by 216.57....
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