Customer Service or lack there of....(long).. - Saab 9000 Bulletin Board - Saabnet.com
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Customer Service or lack there of....(long)..
Posted by PA Aero (more from PA Aero) on Tue, 9 Apr 2013 11:44:46
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Over the last 4 months I have placed about $2000 worth of parts thru a site sponser. Last order I placed was for a replacement AC condenser fan. I removed the old fan which required dumping the coolant, removing the radiator, removing the intercooler to get at the fan assy.New fan arrives and guess what it wont fit the mounting holes for the fan bracket. OK understand this is an aftermarket part. May have got a bad one. When I contacted the company they wanted pictures. I quickly sent them off and even took pics of the old fan mounting bolts compared to a ruler to show them the difference. Very clear that the old fan and the new fan have totally different dimensions as far as stud locations. They said they would look at the pics and make a determination the next day. Well that day came and went as well as 7 others. Finally got ahold of them a few days ago and they assured me they would contact me in the afternoon and have a resolution. Still nothing from them. All the while my car is dissasembled awaiting a fan. Left several messages and no call back.Since I needed the car I put it back together without the fan for now. Great gonna have to dump the coolant again and repeat when my replacement fan comes from EEuro. Those guys are great. Never a problem with Eeuro. Guess that will teach me not to save $40 bucks on a fan. Should have ordered from them in the first place.
So here I am out $100 bucks for a fan. Not a call back from customer service and I am thinking WTF. Hate to vent but come on. I spent alot of money with these guys keeping my Aero on the road. Never a problem before but theres always a first time.
posted by 152.179.9...
Posts in this Thread:
- Customer Service or lack there of....(long).., PA Aero, Tue, 9 Apr 2013 11:44:46 <-- Viewing This Message
- Re: Customer Service or lack there of....(long).., Name Left Blank, Wed, 10 Apr 2013 08:51:59
- So who's the supplier? From your story..., Noel, Wed, 10 Apr 2013 07:36:15
- Re: Customer Service or lack there of....(long).., TML , Tue, 9 Apr 2013 23:53:23
- Any chance..., turrbo , Tue, 9 Apr 2013 21:02:47
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