In Reply to: Re: Good Repair Shops in the East Bay?, Paul [Profile/Gallery] , Thu, 30 May 2002 01:20:30

After using saab replay and dealing with the owner Ben Rono, I would like to recount my experiences and hopefully keep people from having the same. I was recommended to Saab Replay by a family member, so I figured it would be okay. I took my car in because it was overheating. No prob it was the thermometer for the exaust fan replaced no prob. Then I took it in for the 60000 mile service... They took 3 days and charged me out the you know what.... No problems....They recommended that I have the crank pully seal replaced, no problem. I took it in to have it replaced and 3 days later they replace the coolant pump. Ben(the great one) said it was a misdiagnosis on the crank seal, what they thought was an oil leak had been a coolant leak. Great! all is well that ends well right. Wrong... 3 months after the pump was replaced I started leaking coolant...took it in they said nothing was wrong, took it in cause the belt started squeaking, tightned the belt...then one month later, still leaking coolant the belt started squeaking again. So Now I take it in and they say it is the oil leaking from the crank seal which is lubricating the belts and making it squeak and btw they had no idea why my car would be leaking fluid... They even tried to tell me that it was my imagination. A company full of incompetents. I brought my car then to a reputable dealer and a mere 4 months after that major service found the my front breaks were running on 10% I had a hole in my radiator hose, needed to replace the crank seal pully, the water pump was loose and the bushings needed to be replaced in the alternator.... what Saab replay couldnt even comprehend specialty saab service diagnosed in 1 hour and fixed in 5 hours.

Dont use them they are incompetent and Ben is a pompus jerk!

posted by 67.122.75...

• Good Repair Shops in the East Bay?, Tarooka , Tue, 26 Mar 2002 12:28:47
  • Re: Good Repair Shops in the East Bay?, TD, Tue, 10 Jan 2006 14:00:22
  • Re: Good Repair Shops in the East Bay?, Bradley, Fri, 3 May 2002 20:43:13
    • Re: Good Repair Shops in the East Bay?, Paul , Thu, 30 May 2002 01:32:26
  • Re: Good Repair Shops in the East Bay?, Yves Apamanteus, Mon, 29 Apr 2002 16:15:56
  • Re: Good Repair Shops in the East Bay?, Vicki, Sun, 28 Apr 2002 01:05:36
  • Re: Good Repair Shops in the East Bay?, Cliff, Tue, 26 Mar 2002 22:45:05
    • Marin, Scott Paterson , Wed, 27 Mar 2002 09:29:08
      • Re: Marin, Peter Krebbers, Sun, 31 Mar 2002 16:13:13
        • Peter - Elle Chan say Hi! (nm), Scott Paterson , Thu, 4 Apr 2002 23:27:01
      • Re: Marin, Pete's ZAAB Service..., Cliff, Wed, 27 Mar 2002 12:49:41
        • Re: Marin, Pete's ZAAB Service..., Marsh, Tue, 18 Nov 2003 13:00:20
        • Re: Marin, Pete's ZAAB Service..., Peter Krebbers, Sun, 31 Mar 2002 16:30:32
  • Re: Good Repair Shops in the East Bay?, Paul , Tue, 26 Mar 2002 20:28:06
    • Re: Good Repair Shops in the East Bay?, Paul , Thu, 30 May 2002 01:20:30
      • Saab replay no way!, 8totheuniverse, Thu, 25 Sep 2003 18:58:28 <-- Viewing This Message
        • SAAB REPLAY IS EXCELLENT, Davide, Tue, 15 Feb 2005 11:38:32
        • Re: Saab Replay is the best, Angela, Tue, 12 Oct 2004 16:16:17
      • Also Negative on Saab Replay, Debra, Fri, 5 Sep 2003 02:49:23

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