Re: non-coverage by the dealer is NOT fair - Saab NG900 & OG9-3 Bulletin Board - Saabnet.com
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Re: non-coverage by the dealer is NOT fair
Posted by Tony Frook (more from Tony Frook) on Thu, 6 Sep 2001 11:31:56
In Reply to: non-coverage by the dealer is NOT fair, MJP, Wed, 5 Sep 2001 22:11:09
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Thanks for everyone's feedback. I had the work done this morning and, true, it wasn't expensive; however, it's the principal of the matter. I understand that belts are a wear item, but given the mileage on the car, I would have expected the dealer to show a little more empathy and due diligence in ascertaining the abnormal wear. The service manager was very cavalier about the whole thing and basically said, "it's not a warranty itemand I'm not going to go out of my way to find out what the root cause of the problem was." I'm sure a cavalier attitude like this is not going to engender folks to the Saab product line; there are too many "service-oriented" alternatives out there. FYI, the dealer is George's Imports in Kansas City. I can say one good thing about the service experience: they did the work in 1/2 hour while I waited; however, I would have expected a comp car wash that you get a most dealers!
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