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You expected this from a....
Posted by Richard P. (more from Richard P.) on Wed, 30 Jul 2003 06:00:14
In Reply to: Re: This is not the right way...., stalling saab, Tue, 29 Jul 2003 13:44:04
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Customer Service Rep? This may be the first call he/she has received on this issue, because most of these things are I'm sure handled at the dealer. I think the proper path would have been to professionally voice your concern with your dealer (not the shop tech, but the service manager or general manager) and ask to talk to the SAAB regional rep. If that went no where, then you should start up the chain of command at SAAB USA by going up the chain of command starting with the CSR. Cussing out a CSR, basically put up a road block for you instead of clearing the path. I think you expected too much from the wrong person.
Just an opinion
RP
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