I was a loyal IBM PC/Microsoft user from the early 1980s (DOS version 2) until around 1992 when Apple introduced System 7. It was so superior to Windows 3.0 that I immediately adopted it, despite the higher cost of the Apple hardware. Since then I have bought scores of Apples for business and personal use. All have performed flawlessly until my current personal machine, a G3 iBook. It has been in the shop three times, always at Apple expense and never for more than a day, for logic board replacements. It's about two years old.

Yesterday it glitched for the fourth time. Reluctant to send it in for a fourth repair attempt, I phoned Apple intending to negotiate for a $500 credit on the purchase of a new G4 iBook. Apple informed me that because my machine is a "looper" (multiple repair attempts for the same recurring problem), they will not undertake a fourth repair attempt, but will replace the machine with a brand new G4 iBook, including expansion memory to match the expansion memory in my current machine. That's a $1400 retail value. My cost for the current machine was less than $1100. This morning DHL delivered a shipoping box and prepaid shipping label for my return.

This is the way to treat customers. Did they just give away a machine, or did they just assure themselves that I will be back for dozens more major purchases over the next couple of years?

SAAB service writers, take note.

BTW my name is spelled wrong on this post because I can't find the password file on the machine I'm about to send back. Oh well, Scott's a Mac user; I'm sure he'll give me a PW reset.

Rafe

posted by 66.69.106...

• Are Saab drivers more likely to own MacIntosh?, J, Wed, 26 Jan 2005 14:27:32
  • I did it despite ..., JJ, Sat, 29 Jan 2005 00:11:07
  • Since 1990, Pat Hurley, Thu, 27 Jan 2005 15:21:36
  • I can only speak for myself >>, Aero~0657, Thu, 27 Jan 2005 09:44:14
  • Had an "apple II+" remember those? eh? ->, michael p, Thu, 27 Jan 2005 09:29:56
  • Mac user since '93 - Saab owner since April n/m, Ken , Thu, 27 Jan 2005 09:23:30
  • One more reason I will remain a Macintosh user, Ra fe, Thu, 27 Jan 2005 08:40:40 <-- Viewing This Message
  • I have to use both every day ..., Urby, Thu, 27 Jan 2005 07:16:31
  • Only if you're talking about audio equipment :), Schu, Thu, 27 Jan 2005 06:23:16
  • Have wondered about this, but suspect there isn't, Noel, Thu, 27 Jan 2005 05:29:26
  • yes! have owned Saabs and Apples since the late 70's, compaqted, Thu, 27 Jan 2005 05:25:30
  • Re: Are Saab drivers more likely to own MacIntosh?, MMM, Thu, 27 Jan 2005 05:11:29
  • not everyone fits the mold;-), steveC, Wed, 26 Jan 2005 19:48:02
    • Re: not everyone fits the mold;-), Drew in Houston, Wed, 26 Jan 2005 23:50:59
      • Re: not everyone fits the mold;-), steveC, Thu, 27 Jan 2005 21:02:45
  • Love my iPod, but I could never use a Mac, NateinAA, Wed, 26 Jan 2005 19:21:59
    • Look at the Griffin iTrip, lowbar, Sat, 29 Jan 2005 08:25:05
    • I feel the same, AdamB , Wed, 26 Jan 2005 21:31:36
      • Have you looked at Apple's new $499 Dell-killer? nm, Ra fe, Thu, 27 Jan 2005 08:46:40
        • Killing what Dell?, AdamB , Thu, 27 Jan 2005 17:34:23
    • Re: Love my iPod, but I could never use a Mac, jblake , Wed, 26 Jan 2005 21:07:58
      • Thanks for the tip j =) nm, NateinAA, Thu, 27 Jan 2005 05:36:50
  • iPod - yes; Mac- no nm, lowbar, Wed, 26 Jan 2005 18:43:47
  • I have an iPod ... but I also have a PC, Trev, Wed, 26 Jan 2005 17:52:50
    • Mac mini is a good deal, Greg Abbott , Wed, 26 Jan 2005 19:18:19
      • It's not exactly a fast computer...., AdamB , Wed, 26 Jan 2005 22:02:22
        • Mac speed is not well understood, Ra fe, Thu, 27 Jan 2005 09:06:01
          • Thanks but I understand it well ;), AdamB , Thu, 27 Jan 2005 17:27:33
        • But it's a good hook into Mac/OSX, Trev, Thu, 27 Jan 2005 05:28:51
  • A premium?, Jo K, Wed, 26 Jan 2005 17:04:07
  • Re: Are Saab drivers more likely to own MacIntosh?, Scott Paterson , Wed, 26 Jan 2005 14:31:53
    • Curious: do the weblogs support the poll?, Trev, Wed, 26 Jan 2005 17:53:51
      • Re: Curious: do the weblogs support the poll?, Scott Paterson , Wed, 26 Jan 2005 19:15:44
    • High proportion of Mac users, Greg Abbott , Wed, 26 Jan 2005 17:23:05
      • Re: High proportion of Mac users, scottg, Wed, 26 Jan 2005 19:28:53
    • Re: Are Saab drivers more likely to own MacIntosh?, Gordon , Wed, 26 Jan 2005 15:27:08
    • I wonder how the browser distribution would look now, AdamB , Wed, 26 Jan 2005 14:52:35
      • I switched on both platforms..., Scott Paterson , Wed, 26 Jan 2005 15:10:39
        • Re: what about this Linux thing I keep hearing..., t_mokes, Wed, 26 Jan 2005 15:55:10
          • Linux and Firefox, kaslop, Wed, 26 Jan 2005 17:48:25
            • LoL. Actually I just used lynx yesterday., saw, Wed, 26 Jan 2005 19:25:03
          • I'm using Linux & Firefox..., berle, Wed, 26 Jan 2005 16:52:35
            • Me too, saw, Wed, 26 Jan 2005 19:16:17
            • Re: I'm using Linux & Firefox..., t_mokes, Wed, 26 Jan 2005 17:10:02
              • Re: I'm using Linux & Firefox..., kaslop, Wed, 26 Jan 2005 19:12:23
                • Re: thanks guys! I THINK I understand it more, t_mokes, Thu, 27 Jan 2005 11:30:38
                • They did. It was cup holders they didn't bother with.., saw, Wed, 26 Jan 2005 19:21:23
                • They did. It was cup holders they din', saw, Wed, 26 Jan 2005 19:21:09
              • Re: I'm using Linux & Firefox..., Jeremy R., Wed, 26 Jan 2005 17:32:40
                • Re: I'm using Linux & Firefox..., jblake , Wed, 26 Jan 2005 21:04:37
                • Ha great write up:), funny you mentioned that Macs are, steveC, Wed, 26 Jan 2005 19:56:46

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