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Send a nicely worded letter with full documentation (ie receipts and pictures). Follow up within a week. Keep calling once a week till something happens. In more than 50% of the cases the "squeaky wheel gets the oil." Important point is to remain polite and calm - never threaten lawsuit. Whenever you make a claim there is ALWAYS an implied threat that the matter could proceed to legal action. There is no need to state the obvious. Nothing gets people defensive and obstructionist faster than to threaten them.
Rob in Atlanta
posted by 68.17.5...
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