Re: Bad Saab Customer Service to a Loyal owner - Saab General Bulletin Board - Saabnet.com
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Re: Bad Saab Customer Service to a Loyal owner
Posted by cryptical [Email] (more from cryptical) on Wed, 27 Apr 2005 08:22:03
In Reply to: Bad Saab Customer Service to a Loyal owner, Doug, Wed, 27 Apr 2005 04:55:54
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Is this Valenti Motors in Watertown, CT you are speaking of? If so, that is possibly the worst dealership I've ever been to...for any make of car. The service manager there rides a high horse and comes off like he's better than everyone in this world.
I went in for an a/c problem on my 03 Aero and was told it would be about an hour to diagnose and fix. I said that's fine, I wouldn't bother asking for a loaner for only 1 hour. After 1.5 I asked what the status was and was told that the problem is being repaired as we speak. GREAT! I can wait for that, no problem. After 3 hours I was told it would be just about ready. Well, after 5.5 hours of waiting, I got my car back just to be told that they have to order an a/c evaporator...this was a friday, and it would be there on the following tuesday. Three weeks of calling and being lied to I was told it was on backorder. Then I found out that they never even ordered the part.
Called SAAB of Westport and they said "we have a bunch in stock, just come down tommorrow." Got there, had a brand new 9-3 Vert as a loaner, they said to enjoy it for the day and pick up my car in the morning as they wanted to run extensive tests on the a/c unit.
SAAB of Westport/Greenwich (same ownership) has been by far the best automotive dealer I've ever been to, with top notch customer service. I would never think twice about bringing my car somewhere else.
I would give them a shot if you haven't already...they are really good people down there.
Sorry about the problems, they do happen, and of course are nerve racking...I've had a large amount with my car, but I still love driving it and wouldn't give it up at this point even though it hasn't been high on the reliablity scale.
posted by 24.151.98...
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