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Extended warranty issue (long) Posted by Arabiflora [Email]  (#1129) [Profile/Gallery]
(more from Arabiflora) on Wed, 12 Oct 2005 23:37:52
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My other car is a '99 Durango. We bought it new from the Madison dealership and opted to pay ~$1600 for an extended warranty. It covered an intake gasket failure and a power window controller failure; less the $100 deductible for each event we may have come out on the short end of the stick but it's been useful for sleeping at night.
Now here's my problem: I took the car in to the dealership last July for the window problem; I also asked them to look (again) for the cause of intermittent antifreeze fumes/fogging in the cabin. I'd taken it in previously for the latter complaint but they couldn't reproduce the symptoms then and they couldn't, either, in July.
So now it's mid-October, I'm driving to work and notice wispy tendrils of vapor (smoke!?) coming out of the center vents-- not a lot, in fact I thought at first it was maybe from my coffee cup in the console below. But it was definitely coming out of the cabin ventilation system and so I drove directly to the dealer and 'reproduced' the symptom. I left it for them to ponder and, no surprise, they think the heater core is bad, $750 back-of-the-envelope estimate for repair.
The extended warranty expired in August, and the dealership's call to Fidelity re: coverage was rebuffed: Policy expired, tough luck.
So... Do I have a leg to stand on? My initial inclination is to be pissed at the dealership for not taking my complaint seriously, but I'm not sure that they're obligated to drop the dash in the (relatively infrequent) event that I smell antifreeze in the cabin, but I DID bring it to their attention on two separate occasions and they should have tracked it down.
AND before someone else mentions it, I'm also pissed at myself for not pursuing remedy before the warranty expired, but let's hope (as I am) that the documented work orders of this customer's complaints (made prior to warrant expiration) are sufficient basis for seeking relief.
What's my best move at this point? For those of you keeping score at home:
1. The service rep called Fidelity, coverage denied;
2. I called Fidelity, talked to same or likely other rep who said the issue had been "kicked upstairs" to a supervisor who concuurred with denial of coverage due to policy expiration;
3. I asked to be forwarded to that supervisor's phone to appeal but "his lines are busy, [I] can put you through to his voice-mail and he WILL return your call";
4. Supervisor didn't return my call.
5. Local Dodge dealership service manager has pledged a call to Fidelity on my behalf and it's on his to-do list; I'll call tomorrow to see if he's made any headway, but I'm not optimistic.
Am I screwed, or what/who should I do to cajole or threaten in order to get this resolved in my favor?
SW
, Wed, 12 Oct 2005 23:37:52 <-- Viewing This Message
, Thu, 13 Oct 2005 16:44:53
, Thu, 13 Oct 2005 16:09:00, Thu, 13 Oct 2005 23:27:24, Fri, 14 Oct 2005 07:22:59
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