Well, gee, if I spend a chunk of money on a car - Saab General Bulletin Board - Saabnet.com
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Well, gee, if I spend a chunk of money on a car
Posted by Noel [Email] (more from Noel) on Thu, 29 Nov 2007 05:27:02
In Reply to: Re: I think he meant..., Caarma [Profile/Gallery]
, Wed, 28 Nov 2007 22:27:39
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especially a "premium brand," I'd be more than happy to talk with an engineer about stuff that isn't right. I used to run a large automotive customer satisfaction program and giving customers the opportunity to talk about any issues they have definitely has a positive impact on satisfaction.
What Pete seems to be miffed about is that they said "GM" instead of "Saab." I think people get over the fact that for better or worse, Saab is a GM make and not be so sensitive about it. The average Saab buyer these days (as opposed to people like us who are Saab enthusiasts) probably doesn't distinguish between Saab and GM engineers, so for those buyers I think a call like this and the offer to speak with an engineer is a good thing.
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